GP surgery in Sunderland
Kepier Medical Practice
Leyburn Grove, Houghton Le Spring, DH4 5EQ
Scores 79 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone76
- Easy to contact online31
- Good experience of getting in touch56
- Did not wait too long for the appointment78
Quality of care 86
- Patients rate the surgery as good73
- Patients got what they needed90
- Doctors and nurses listen87
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets94
- Children vaccinated on time83
What patients say
101 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-5
change since last year
2025: 91% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 77% |
| Easy to contact via website | 50% | 58% | 51% |
| Easy to contact via NHS App | 63% | 54% | 50% |
| Reception staff helpful | 92% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 31% |
| Sees preferred clinician | 44% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 77% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 65% |
| Waiting time was about right | 81% | 69% | 88% |
| Remote appointment | 16% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 98% |
| Treated with care and concern | 93% | 86% | 92% |
| Considered mental wellbeing | 90% | 75% | 91% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 97% | 93% | 100% |
| Involved in decisions | 96% | 92% | 100% |
| Needs were met | 97% | 90% | 98% |
| Overall | |||
| Overall experience good | 86% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 88% |
| Supported by local services | 69% | 70% | 76% |
| Discussed managing condition | 44% | 43% | 46% |
| Agreed a care plan | 65% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 October 2015. Bank holidays may differ.
- Address
- Leyburn Grove, Houghton Le Spring, DH4 5EQ
- Phone
- 0191 584 2106
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coalfields PCN (a group of local surgeries that share services)
- NHS code
- A89021 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.2% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 21.6% | 14.3% |
| Obesity | 20.2% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 57% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kepier Medical Practicethis surgery | – | 79 | 76% | 86% | Yes |
| Houghton Medical Group,Houghton Le Spring, DH4 4DN | 0.5 miles | 87 | 72% | 89% | Yes |
| Herrington Medical CentreHoughton Le Spring, DH4 4LE | 1.4 miles | 90 | 88% | 88% | Yes |
| Westbourne Medical GroupHoughton Le Spring, DH4 4RW | 1.6 miles | 83 | 81% | 85% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 1.7 miles | 76 | 86% | 85% | Yes |
| Hetton Group PracticeHoughton Le Spring, DH5 9EZ | 1.8 miles | 65 | 66% | 85% | Yes |
| West Rainton SurgeryHoughton Le Spring, DH4 6RQ | 2.6 miles | 90 | 90% | 89% | Yes |
| Great Lumley SurgeryChester Le Street, DH3 4LE | 2.6 miles | 98 | 87% | 93% | Yes |
| I J HealthcareWashington, NE38 9AB | 3.3 miles | 68 | 86% | 80% | Yes |
| Village Surgery PartnershipSunderland, SR3 2AN | 3.4 miles | 75 | 70% | 92% | Yes |
Herrington Medical Centre is 1.4 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kepier Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kepier Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 584 2106.
How do patients rate Kepier Medical Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Kepier Medical Practice said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Kepier Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Kepier Medical Practice as Good at its last published inspection (report published 29 March 2016).
What are the opening times of Kepier Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 October 2015. Bank holidays may differ.
How do I contact Kepier Medical Practice?
Call 0191 584 2106. You can also book and order repeat prescriptions in the NHS App. The address is Leyburn Grove, Houghton Le Spring, DH4 5EQ.
How many patients are registered at Kepier Medical Practice?
Around 8,551 patients are registered (January 2025). The surgery is part of Coalfields PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.