GP surgery in Bristol, City of
Hillview Family Practice
Hartcliffe Health Centre, Hareclive Road, Hartcliffe, Bristol, BS13 0JP
Scores 14 out of 100, poor for a GP surgery in England. 72% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone23
- Easy to contact online18
- Good experience of getting in touch30
- Did not wait too long for the appointment27
Quality of care 10
- Patients rate the surgery as good26
- Patients got what they needed8
- Doctors and nurses listen34
- Patients trust the staff4
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets6
- Children vaccinated on time48
What patients say
91 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+1
change since last year
2025: 71% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 53% |
| Easy to contact via website | 42% | 58% | 33% |
| Easy to contact via NHS App | 48% | 54% | 54% |
| Reception staff helpful | 76% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 32% |
| Sees preferred clinician | 22% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 64% |
| Next steps within 2 days | 92% | 93% | 96% |
| Good experience of contacting | 68% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 57% |
| Waiting time was about right | 63% | 69% | 68% |
| Remote appointment | 42% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 89% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 73% | 75% | 67% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 83% | 93% | 92% |
| Involved in decisions | 87% | 92% | 90% |
| Needs were met | 82% | 90% | 87% |
| Overall | |||
| Overall experience good | 72% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 56% | 79% | 57% |
| Supported by local services | 45% | 70% | 53% |
| Discussed managing condition | 46% | 43% | 54% |
| Agreed a care plan | 52% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Friday | 8:30am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 July 2023. Bank holidays may differ.
- Address
- Hartcliffe Health Centre, Hareclive Road, Hartcliffe, Bristol, BS13 0JP
- Phone
- 0117 301 5240
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swift PCN (a group of local surgeries that share services)
- NHS code
- L81041 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 27.4% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 27.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 41% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hillview Family Practicethis surgery | – | 14 | 47% | 72% | Yes |
| Hartwood HealthcareBristol, BS13 0JP | under 0.1 miles | 43 | 62% | 84% | Yes |
| Grange Road SurgeryBristol, BS13 8LD | 0.9 miles | 22 | 51% | 79% | Yes |
| The Armada Family PracticeBristol, BS14 0SU | 1.3 miles | 5 | 27% | 61% | Yes |
| The Lennard SurgeryBristol, BS13 7JD | 1.4 miles | 46 | 59% | 76% | Yes |
| Downton Road SurgeryBristol, BS4 1WH | 1.4 miles | 44 | 72% | 86% | Yes |
| Priory SurgeryBristol, BS4 2QJ | 2.4 miles | 32 | 55% | 79% | Yes |
| Wells Road SurgeryBristol, BS4 2DF | 2.5 miles | 59 | 74% | 80% | Yes |
| Stockwood Medical CentreBristol, BS14 8PT | 2.5 miles | 86 | 84% | 87% | Yes |
| Bedminster Family PracticeBristol, BS3 4AT | 2.5 miles | 34 | 51% | 80% | Yes |
Hartwood Healthcare is under 0.1 miles away, scores 43 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hillview Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hillview Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0117 301 5240.
How do patients rate Hillview Family Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at Hillview Family Practice said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hillview Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Hillview Family Practice as Good at its last published inspection (report published 2 February 2026).
What are the opening times of Hillview Family Practice?
Reception is open Monday 8:30am to 12:30pm 1:30pm to 6:30pm, Tuesday 8:30am to 12:30pm 1:30pm to 6:30pm, Wednesday 8:30am to 12:30pm 1:30pm to 6:30pm, Thursday 8:30am to 12:30pm 1:30pm to 6:30pm, Friday 8:30am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 July 2023. Bank holidays may differ.
How do I contact Hillview Family Practice?
Call 0117 301 5240. You can also book and order repeat prescriptions in the NHS App. The address is Hartcliffe Health Centre, Hareclive Road, Hartcliffe, Bristol, BS13 0JP.
How many patients are registered at Hillview Family Practice?
Around 7,415 patients are registered (January 2025). The surgery is part of Swift PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.