GP surgery in Radstock
Hope House Surgery
Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP
Scores 91 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone94
- Easy to contact online90
- Good experience of getting in touch94
- Did not wait too long for the appointment80
Quality of care 80
- Patients rate the surgery as good86
- Patients got what they needed68
- Doctors and nurses listen80
- Patients trust the staff48
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets68
- Children vaccinated on time61
What patients say
83 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 94% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 88% |
| Easy to contact via website | 78% | 58% | 85% |
| Easy to contact via NHS App | 72% | 54% | 68% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 24% |
| Sees preferred clinician | 43% | 42% | 70% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 91% |
| Next steps within 2 days | 93% | 93% | 90% |
| Good experience of contacting | 92% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 71% |
| Waiting time was about right | 82% | 69% | 87% |
| Remote appointment | 32% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 96% |
| Treated with care and concern | 90% | 86% | 95% |
| Considered mental wellbeing | 84% | 75% | 86% |
| Had all the information needed | 90% | 92% | 96% |
| Confidence and trust | 93% | 93% | 99% |
| Involved in decisions | 95% | 92% | 99% |
| Needs were met | 94% | 90% | 98% |
| Overall | |||
| Overall experience good | 90% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 85% |
| Supported by local services | 85% | 70% | 81% |
| Discussed managing condition | 38% | 43% | 49% |
| Agreed a care plan | 58% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 83 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 July 2020. Bank holidays may differ.
- Address
- Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP
- Phone
- 01761 432121
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Three Valleys Health PCN (a group of local surgeries that share services)
- NHS code
- L81010 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 9.5% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 24.5% | 14.3% |
| Obesity | 20.2% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hope House Surgerythis surgery | – | 91 | 89% | 90% | Yes |
| Westfield SurgeryRadstock, BA3 3UJ | 0.8 miles | 88 | 83% | 90% | Yes |
| Somer Valley Medical GroupRadstock, BA3 2UH | 1.4 miles | 44 | 46% | 79% | Yes |
| Hillcrest SurgeryBath, BA2 8JQ | 1.5 miles | 68 | 57% | 85% | Yes |
| Independent Health GroupBath, BA2 8SG | 1.9 miles | – | – | – | – |
| Elm Hayes SurgeryBristol, BS39 7SF | 2.1 miles | 47 | 50% | 77% | Yes |
| St. Mary's SurgeryBath, BA2 0HX | 2.7 miles | 82 | 74% | 89% | Yes |
| Mendip Country PracticeRadstock, BA3 5NQ | 3.6 miles | 86 | 82% | 92% | Yes |
| Rush Hill SurgeryBath, BA2 2QH | 5.5 miles | 28 | 60% | 70% | Yes |
| Oakhill SurgeryRadstock, BA3 5HT | 5.9 miles | 98 | 97% | 98% | Yes |
Common questions
Is Hope House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hope House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01761 432121.
How do patients rate Hope House Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Hope House Surgery said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 91 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Hope House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Hope House Surgery as Good at its last published inspection (report published 9 January 2026).
What are the opening times of Hope House Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 July 2020. Bank holidays may differ.
How do I contact Hope House Surgery?
Call 01761 432121. You can also book and order repeat prescriptions in the NHS App. The address is Hope House Centre, 10 Waterloo Road, Radstock, BA3 3EP.
How many patients are registered at Hope House Surgery?
Around 8,081 patients are registered (January 2025). The surgery is part of Three Valleys Health PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.