GP surgery in Midsomer Norton
Somer Valley Medical Group
Gullock Tyning, Midsomer Norton, Radstock, BA3 2UH
Scores 44 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone22
- Easy to contact online81
- Good experience of getting in touch30
- Did not wait too long for the appointment42
Quality of care 60
- Patients rate the surgery as good48
- Patients got what they needed69
- Doctors and nurses listen71
- Patients trust the staff41
- Inspection rating (Good)50
- Health checks and screening done44
- Meets NHS clinical targets84
- Children vaccinated on time80
What patients say
121 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
79%
say their experience is good
about the England average (77%)
0
change since last year
2025: 79% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 33% |
| Easy to contact via website | 72% | 58% | 83% |
| Easy to contact via NHS App | 68% | 54% | 68% |
| Reception staff helpful | 86% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 27% |
| Sees preferred clinician | 46% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 95% |
| Next steps within 2 days | 87% | 93% | 98% |
| Good experience of contacting | 68% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 51% |
| Waiting time was about right | 69% | 69% | 83% |
| Remote appointment | 30% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 90% |
| Treated with care and concern | 88% | 86% | 89% |
| Considered mental wellbeing | 75% | 75% | 80% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 92% | 93% | 96% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 94% | 90% | 97% |
| Overall | |||
| Overall experience good | 79% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 94% |
| Supported by local services | 78% | 70% | 83% |
| Discussed managing condition | 47% | 43% | 46% |
| Agreed a care plan | 63% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 October 2022. Bank holidays may differ.
- Address
- Gullock Tyning, Midsomer Norton, Radstock, BA3 2UH
- Phone
- 01761 413334
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Three Valleys Health PCN (a group of local surgeries that share services)
- NHS code
- L81025 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chilcompton Surgery
- Carters Way, Chilcompton, Radstock, BA3 4XH
- Somerton House Surgery
- 79a North Road, Midsomer Norton, Radstock, BA3 2QE
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 13.8% | 14.3% |
| Obesity | 17.1% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Somer Valley Medical Groupthis surgery | – | 44 | 46% | 79% | Yes |
| Westfield SurgeryRadstock, BA3 3UJ | 0.8 miles | 88 | 83% | 90% | Yes |
| Elm Hayes SurgeryBristol, BS39 7SF | 1.1 miles | 47 | 50% | 77% | Yes |
| Hope House SurgeryRadstock, BA3 3EP | 1.4 miles | 91 | 89% | 90% | Yes |
| Hillcrest SurgeryBath, BA2 8JQ | 2.6 miles | 68 | 57% | 85% | Yes |
| St. Mary's SurgeryBath, BA2 0HX | 2.6 miles | 82 | 74% | 89% | Yes |
| Independent Health GroupBath, BA2 8SG | 3.2 miles | – | – | – | – |
| Mendip Country PracticeRadstock, BA3 5NQ | 3.4 miles | 86 | 82% | 92% | Yes |
| Oakhill SurgeryRadstock, BA3 5HT | 4.9 miles | 98 | 97% | 98% | Yes |
| Rush Hill SurgeryBath, BA2 2QH | 6.4 miles | 28 | 60% | 70% | Yes |
Westfield Surgery is 0.8 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Somer Valley Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Somer Valley Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01761 413334.
How do patients rate Somer Valley Medical Group?
In the 2026 NHS GP Patient Survey, 79% of patients at Somer Valley Medical Group said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Somer Valley Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Somer Valley Medical Group as Good at its last published inspection (report published 25 January 2017).
What are the opening times of Somer Valley Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 October 2022. Bank holidays may differ.
How do I contact Somer Valley Medical Group?
Call 01761 413334. You can also book and order repeat prescriptions in the NHS App. The address is Gullock Tyning, Midsomer Norton, Radstock, BA3 2UH.
Does Somer Valley Medical Group have a branch surgery?
Yes. Somer Valley Medical Group also runs Chilcompton Surgery (Carters Way, Chilcompton, Radstock, BA3 4XH) and Somerton House Surgery (79a North Road, Midsomer Norton, Radstock, BA3 2QE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Somer Valley Medical Group?
Around 18,840 patients are registered (January 2025). The surgery is part of Three Valleys Health PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.