GP surgery in Bath and North East Somerset
Elm Hayes Surgery
Clandown Road, Paulton, Bristol, BS39 7SF
Scores 47 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone28
- Easy to contact online36
- Good experience of getting in touch30
- Did not wait too long for the appointment43
Quality of care 69
- Patients rate the surgery as good41
- Patients got what they needed72
- Doctors and nurses listen80
- Patients trust the staff44
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets95
- Children vaccinated on time94
What patients say
110 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
77%
say their experience is good
about the England average (77%)
-11
change since last year
2025: 88% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 60% |
| Easy to contact via website | 52% | 58% | 43% |
| Easy to contact via NHS App | 37% | 54% | 50% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 39% |
| Sees preferred clinician | 41% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 82% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 68% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 58% |
| Waiting time was about right | 69% | 69% | 76% |
| Remote appointment | 15% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 93% |
| Treated with care and concern | 87% | 86% | 90% |
| Considered mental wellbeing | 72% | 75% | 75% |
| Had all the information needed | 93% | 92% | 96% |
| Confidence and trust | 93% | 93% | 98% |
| Involved in decisions | 93% | 92% | 98% |
| Needs were met | 94% | 90% | 97% |
| Overall | |||
| Overall experience good | 77% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 84% |
| Supported by local services | 77% | 70% | 82% |
| Discussed managing condition | 47% | 43% | 54% |
| Agreed a care plan | 40% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 September 2026. Bank holidays may differ.
- Address
- Clandown Road, Paulton, Bristol, BS39 7SF
- Phone
- 01761 413155
- [email protected]
- Website
- www.elmhayessurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Three Valleys Health PCN (a group of local surgeries that share services)
- NHS code
- L81059 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 15.9% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 87% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Elm Hayes Surgerythis surgery | – | 47 | 50% | 77% | Yes |
| Somer Valley Medical GroupRadstock, BA3 2UH | 1.1 miles | 44 | 46% | 79% | Yes |
| Westfield SurgeryRadstock, BA3 3UJ | 1.8 miles | 88 | 83% | 90% | Yes |
| St. Mary's SurgeryBath, BA2 0HX | 1.9 miles | 82 | 74% | 89% | Yes |
| Hope House SurgeryRadstock, BA3 3EP | 2.1 miles | 91 | 89% | 90% | Yes |
| Hillcrest SurgeryBath, BA2 8JQ | 2.8 miles | 68 | 57% | 85% | Yes |
| Independent Health GroupBath, BA2 8SG | 3.5 miles | – | – | – | – |
| Mendip Country PracticeRadstock, BA3 5NQ | 4.5 miles | 86 | 82% | 92% | Yes |
| Oakhill SurgeryRadstock, BA3 5HT | 5.5 miles | 98 | 97% | 98% | Yes |
| Harptree SurgeryBristol, BS40 6HF | 6.1 miles | 93 | 78% | 92% | Yes |
Westfield Surgery is 1.8 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Elm Hayes Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Elm Hayes Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01761 413155.
How do patients rate Elm Hayes Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Elm Hayes Surgery said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Elm Hayes Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Elm Hayes Surgery as Good at its last published inspection (report published 25 June 2026).
What are the opening times of Elm Hayes Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 September 2026. Bank holidays may differ.
How do I contact Elm Hayes Surgery?
Call 01761 413155 or visit its website, www.elmhayessurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Clandown Road, Paulton, Bristol, BS39 7SF.
How many patients are registered at Elm Hayes Surgery?
Around 9,008 patients are registered (January 2025). The surgery is part of Three Valleys Health PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.