GP surgery in Newland
Modality Partnership (Hull)
Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NT
Scores 28 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone9
- Easy to contact online46
- Good experience of getting in touch27
- Did not wait too long for the appointment72
Quality of care 23
- Patients rate the surgery as good33
- Patients got what they needed29
- Doctors and nurses listen39
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets20
- Children vaccinated on time21
What patients say
152 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+5
change since last year
2025: 70% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 33% |
| Easy to contact via website | 57% | 58% | 41% |
| Easy to contact via NHS App | 43% | 54% | 45% |
| Reception staff helpful | 82% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 25% |
| Sees preferred clinician | 37% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 82% |
| Next steps within 2 days | 88% | 93% | 94% |
| Good experience of contacting | 67% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 45% |
| Waiting time was about right | 79% | 69% | 73% |
| Remote appointment | 18% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 80% |
| Treated with care and concern | 87% | 86% | 80% |
| Considered mental wellbeing | 62% | 75% | 69% |
| Had all the information needed | 87% | 92% | 83% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 87% | 92% | 90% |
| Needs were met | 88% | 90% | 82% |
| Overall | |||
| Overall experience good | 74% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 75% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 32% | 43% | 36% |
| Agreed a care plan | 56% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 152 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 December 2020. Bank holidays may differ.
- Address
- Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NT
- Phone
- 01482 344100
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hull Modality Partnership PCN (a group of local surgeries that share services)
- NHS code
- B81048 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Diadem Medical Practice
- 2 Diadem Grove, Hull, HU9 4AL
- New Hall Surgery
- Oakfield Court, Hull, HU6 8QF
- West Hull Health Hub
- 61 Calvert Lane, Hull, HU4 6BL
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 17.4% | 13.9% |
| Smoking | 17.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Modality Partnership (Hull)this surgery | – | 28 | 35% | 74% | Yes |
| Clifton House Medical CentreHull, HU5 2ST | 0.5 miles | 69 | 51% | 87% | Yes |
| Campus Health CentreHull, HU5 2EG | 0.6 miles | 67 | 84% | 77% | Yes |
| The Avenues Medical CentreKingston Upon Hull, HU5 3TJ | 1.0 miles | 9 | 30% | 59% | Yes |
| Wolseley Medical CentreHull, HU3 1DS | 1.3 miles | 38 | 73% | 73% | Yes |
| Wilberforce SurgeryHull, HU1 3SA | 1.4 miles | 33 | 59% | 75% | Yes |
| East Park PracticeHull, HU1 3SA | 1.4 miles | 0 | 26% | 61% | Yes |
| The Quays Medical PracticeHull, HU1 3SA | 1.4 miles | 0 | 26% | 56% | Yes |
| Orchard 2000 GroupHull, HU6 9BS | 1.6 miles | 39 | 56% | 74% | Yes |
| The Bridge Group PracticeHull, HU6 9BX | 1.8 miles | 39 | 49% | 82% | Yes |
Clifton House Medical Centre is 0.5 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Modality Partnership (Hull) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Modality Partnership (Hull) was taking on new patients. You can register online through the NHS website or call the surgery on 01482 344100.
How do patients rate Modality Partnership (Hull)?
In the 2026 NHS GP Patient Survey, 74% of patients at Modality Partnership (Hull) said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Modality Partnership (Hull)?
The Care Quality Commission, which inspects GP surgeries in England, rated Modality Partnership (Hull) as Good at its last published inspection (report published 16 February 2024).
What are the opening times of Modality Partnership (Hull)?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 December 2020. Bank holidays may differ.
How do I contact Modality Partnership (Hull)?
Call 01482 344100. You can also book and order repeat prescriptions in the NHS App. The address is Alexandra Health Care Centre, 61 Alexandra Road, Hull, HU5 2NT.
Does Modality Partnership (Hull) have a branch surgery?
Yes. Modality Partnership (Hull) also runs Diadem Medical Practice (2 Diadem Grove, Hull, HU9 4AL) and New Hall Surgery (Oakfield Court, Hull, HU6 8QF) and West Hull Health Hub (61 Calvert Lane, Hull, HU4 6BL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Modality Partnership (Hull)?
Around 56,568 patients are registered (January 2025). The surgery is part of Hull Modality Partnership PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.