GP surgery in Heavitree
Isca Medical Practice
38 Polsloe Road, Exeter, EX1 2DW
Scores 69 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 68
- Easy to get through on the phone85
- Easy to contact online69
- Good experience of getting in touch76
- Did not wait too long for the appointment32
Quality of care 67
- Patients rate the surgery as good67
- Patients got what they needed51
- Doctors and nurses listen73
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets52
- Children vaccinated on time52
What patients say
111 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-6
change since last year
2025: 90% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 90% |
| Easy to contact via website | 66% | 58% | 76% |
| Easy to contact via NHS App | 75% | 54% | 55% |
| Reception staff helpful | 93% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 39% |
| Sees preferred clinician | 55% | 42% | 65% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 94% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 84% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 78% |
| Waiting time was about right | 65% | 69% | 74% |
| Remote appointment | 27% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 84% | 86% | 96% |
| Considered mental wellbeing | 69% | 75% | 79% |
| Had all the information needed | 93% | 92% | 97% |
| Confidence and trust | 94% | 93% | 98% |
| Involved in decisions | 91% | 92% | 99% |
| Needs were met | 91% | 90% | 98% |
| Overall | |||
| Overall experience good | 84% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 88% |
| Supported by local services | 73% | 70% | 89% |
| Discussed managing condition | 48% | 43% | 63% |
| Agreed a care plan | 60% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2024. Bank holidays may differ.
- Address
- 38 Polsloe Road, Exeter, EX1 2DW
- Phone
- 01392 273805
- Website
- www.iscamp.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Nexus (Devon) PCN (a group of local surgeries that share services)
- NHS code
- L83099 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.8% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 12.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 70% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Isca Medical Practicethis surgery | – | 69 | 82% | 84% | Yes |
| Mount Pleasant Health CentreExeter, EX4 7BW | 0.4 miles | 60 | 60% | 86% | Yes |
| Heavitree PracticeExeter, EX1 2RX | 0.4 miles | 94 | 99% | 98% | Yes |
| South Lawn Medical PracticeExeter, EX1 2RX | 0.4 miles | 60 | 65% | 86% | Yes |
| Barnfield Hill SurgeryExeter, EX1 1SR | 0.5 miles | 87 | 88% | 91% | Yes |
| St Leonards PracticeExeter, EX1 1SB | 0.5 miles | 45 | 69% | 74% | Yes |
| Inclusion Health Devon CicExeter, EX4 6PD | 0.5 miles | 61 | 87% | 81% | Yes |
| Southernhay House SurgeryExeter, EX1 1RX | 0.6 miles | 58 | 76% | 82% | Yes |
| Wonford Green SurgeryExeter, EX2 6NF | 1.1 miles | 76 | 63% | 91% | Yes |
| Whipton SurgeryExeter, EX4 8EG | 1.1 miles | 71 | 83% | 84% | Yes |
Heavitree Practice is 0.4 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Isca Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Isca Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01392 273805.
How do patients rate Isca Medical Practice?
In the 2026 NHS GP Patient Survey, 84% of patients at Isca Medical Practice said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 69 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Isca Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Isca Medical Practice as Good at its last published inspection (report published 4 August 2016).
What are the opening times of Isca Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2024. Bank holidays may differ.
How do I contact Isca Medical Practice?
Call 01392 273805 or visit its website, www.iscamp.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 38 Polsloe Road, Exeter, EX1 2DW.
How many patients are registered at Isca Medical Practice?
Around 5,679 patients are registered (January 2025). The surgery is part of Nexus (Devon) PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.