GP surgery in Exeter
Southernhay House Surgery
30 Barnfield Road, Exeter, EX1 1RX
Scores 58 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone76
- Easy to contact online76
- Good experience of getting in touch51
- Did not wait too long for the appointment31
Quality of care 58
- Patients rate the surgery as good62
- Patients got what they needed59
- Doctors and nurses listen82
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done3
- Meets NHS clinical targets80
- Children vaccinated on time81
What patients say
121 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 79% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 61% |
| Easy to contact via website | 69% | 58% | 65% |
| Easy to contact via NHS App | 71% | 54% | 39% |
| Reception staff helpful | 82% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 28% |
| Sees preferred clinician | 43% | 42% | 64% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 88% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 76% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 65% |
| Waiting time was about right | 65% | 69% | 64% |
| Remote appointment | 22% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 84% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 80% | 75% | 78% |
| Had all the information needed | 84% | 92% | 91% |
| Confidence and trust | 92% | 93% | 91% |
| Involved in decisions | 90% | 92% | 88% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 82% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 74% |
| Supported by local services | 67% | 70% | 67% |
| Discussed managing condition | 54% | 43% | 34% |
| Agreed a care plan | 71% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 November 2025. Bank holidays may differ.
- Address
- 30 Barnfield Road, Exeter, EX1 1RX
- Phone
- 01392 211266
- Website
- www.southernhayhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Exeter City PCN (a group of local surgeries that share services)
- NHS code
- L83058 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Whipton Surgery
- 10 Whipton Village Road, Whipton, Exeter, EX4 8AR
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 16.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 39% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southernhay House Surgerythis surgery | – | 58 | 76% | 82% | Yes |
| St Leonards PracticeExeter, EX1 1SB | 0.1 mile | 45 | 69% | 74% | Yes |
| Barnfield Hill SurgeryExeter, EX1 1SR | 0.1 mile | 87 | 88% | 91% | Yes |
| Inclusion Health Devon CicExeter, EX4 6PD | 0.3 miles | 61 | 87% | 81% | Yes |
| Isca Medical PracticeExeter, EX1 2DW | 0.6 miles | 69 | 82% | 84% | Yes |
| Mount Pleasant Health CentreExeter, EX4 7BW | 0.8 miles | 60 | 60% | 86% | Yes |
| Heavitree PracticeExeter, EX1 2RX | 0.8 miles | 94 | 99% | 98% | Yes |
| South Lawn Medical PracticeExeter, EX1 2RX | 0.8 miles | 60 | 65% | 86% | Yes |
| St Thomas Medical GroupExeter, EX4 1HJ | 1.1 miles | 41 | 56% | 75% | Yes |
| Foxhayes PracticeExeter, EX4 2BH | 1.2 miles | 65 | 80% | 75% | Yes |
Barnfield Hill Surgery is 0.1 mile away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Southernhay House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southernhay House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01392 211266.
How do patients rate Southernhay House Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at Southernhay House Surgery said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Southernhay House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Southernhay House Surgery as Good at its last published inspection (report published 13 December 2018).
What are the opening times of Southernhay House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 November 2025. Bank holidays may differ.
How do I contact Southernhay House Surgery?
Call 01392 211266 or visit its website, www.southernhayhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 30 Barnfield Road, Exeter, EX1 1RX.
Does Southernhay House Surgery have a branch surgery?
Yes. Southernhay House Surgery also runs Whipton Surgery (10 Whipton Village Road, Whipton, Exeter, EX4 8AR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Southernhay House Surgery?
Around 7,767 patients are registered (January 2025). The surgery is part of Exeter City PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.