GP surgery in Exeter
Inclusion Health Devon Cic
Wat Tyler House, King William Street, Exeter, EX4 6PD
Scores 61 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 87% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone92
- Easy to contact online47
- Good experience of getting in touch73
- Did not wait too long for the appointment93
Quality of care 23
- Patients rate the surgery as good58
- Patients got what they needed0
- Doctors and nurses listen14
- Patients trust the staff27
- Inspection rating (Not rated)–
- Meets NHS clinical targets–
What patients say
33 patients answered the 2026 NHS survey about this surgery.
87%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-13
change since last year
2025: 95% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 87% | 57% | 98% |
| Easy to contact via website | 57% | 58% | – |
| Reception staff helpful | 87% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 83% | 31% | 76% |
| Sees preferred clinician | 77% | 42% | 93% |
| What happened when they got in touch | |||
| Knew what would happen next | 99% | 84% | 95% |
| Next steps within 2 days | 95% | 93% | 100% |
| Good experience of contacting | 83% | 73% | 99% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 76% |
| Waiting time was about right | 89% | 69% | 93% |
| Remote appointment | 18% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 97% |
| Treated with care and concern | 81% | 86% | 97% |
| Considered mental wellbeing | 79% | 75% | 97% |
| Had all the information needed | 100% | 92% | 100% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 89% | 92% | 99% |
| Needs were met | 73% | 90% | 97% |
| Overall | |||
| Overall experience good | 81% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 74% |
| Supported by local services | 74% | 70% | 87% |
| Discussed managing condition | 64% | 43% | 71% |
| Agreed a care plan | 44% | 46% | 76% |
Green means at least 2 points better than England, red at least 2 points worse. With about 33 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 July 2026. Bank holidays may differ.
- Address
- Wat Tyler House, King William Street, Exeter, EX4 6PD
- Phone
- 01392 208290
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Exeter City PCN (a group of local surgeries that share services)
- NHS code
- L83673 · NHS profile
Access and facilities
- Accessible toilets
- Autism training for staff
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Inclusion Health Devon Cicthis surgery | – | 61 | 87% | 81% | Yes |
| St Leonards PracticeExeter, EX1 1SB | 0.3 miles | 45 | 69% | 74% | Yes |
| Barnfield Hill SurgeryExeter, EX1 1SR | 0.3 miles | 87 | 88% | 91% | Yes |
| Southernhay House SurgeryExeter, EX1 1RX | 0.3 miles | 58 | 76% | 82% | Yes |
| Mount Pleasant Health CentreExeter, EX4 7BW | 0.5 miles | 60 | 60% | 86% | Yes |
| Isca Medical PracticeExeter, EX1 2DW | 0.5 miles | 69 | 82% | 84% | Yes |
| Heavitree PracticeExeter, EX1 2RX | 0.9 miles | 94 | 99% | 98% | Yes |
| South Lawn Medical PracticeExeter, EX1 2RX | 0.9 miles | 60 | 65% | 86% | Yes |
| Foxhayes PracticeExeter, EX4 2BH | 1.1 miles | 65 | 80% | 75% | Yes |
| St Thomas Medical GroupExeter, EX4 1HJ | 1.3 miles | 41 | 56% | 75% | Yes |
Barnfield Hill Surgery is 0.3 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Inclusion Health Devon Cic taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Inclusion Health Devon Cic was taking on new patients. You can register online through the NHS website or call the surgery on 01392 208290.
How do patients rate Inclusion Health Devon Cic?
In the 2026 NHS GP Patient Survey, 81% of patients at Inclusion Health Devon Cic said their overall experience was good. The England average is 77%. 87% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What are the opening times of Inclusion Health Devon Cic?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 July 2026. Bank holidays may differ.
How do I contact Inclusion Health Devon Cic?
Call 01392 208290. You can also book and order repeat prescriptions in the NHS App. The address is Wat Tyler House, King William Street, Exeter, EX4 6PD.
How many patients are registered at Inclusion Health Devon Cic?
Around 637 patients are registered (January 2026). The surgery is part of Exeter City PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.