GP surgery in Wiltshire
Kennet and Avon Medical Partnership
George Lane, Marlborough, SN8 4BY
Scores 19 out of 100, poor for a GP surgery in England. 71% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone44
- Easy to contact online32
- Good experience of getting in touch31
- Did not wait too long for the appointment1
Quality of care 21
- Patients rate the surgery as good24
- Patients got what they needed34
- Doctors and nurses listen23
- Patients trust the staff27
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets77
- Children vaccinated on time61
What patients say
128 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
71%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 68% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 75% |
| Easy to contact via website | 51% | 58% | 50% |
| Easy to contact via NHS App | 65% | 54% | 67% |
| Reception staff helpful | 78% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 41% |
| Sees preferred clinician | 42% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 87% |
| Good experience of contacting | 69% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 58% |
| Waiting time was about right | 39% | 69% | 45% |
| Remote appointment | 41% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 86% |
| Treated with care and concern | 80% | 86% | 86% |
| Considered mental wellbeing | 66% | 75% | 67% |
| Had all the information needed | 94% | 92% | 92% |
| Confidence and trust | 90% | 93% | 92% |
| Involved in decisions | 83% | 92% | 89% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 71% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 72% |
| Supported by local services | 76% | 70% | 73% |
| Discussed managing condition | 32% | 43% | 38% |
| Agreed a care plan | 38% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2022. Bank holidays may differ.
- Address
- George Lane, Marlborough, SN8 4BY
- Phone
- 01672 512187
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Kennet PCN (a group of local surgeries that share services)
- NHS code
- J83037 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Pewsey Surgery
- High Street, Pewsey, SN9 5AQ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 41% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kennet and Avon Medical Partnershipthis surgery | – | 19 | 59% | 71% | Yes |
| Burbage SurgeryMarlborough, SN8 3TA | 5.4 miles | 100 | 99% | 99% | Yes |
| Old School House SurgeryMarlborough, SN8 3PF | 6.1 miles | 98 | 95% | 98% | Yes |
| Ramsbury SurgeryMarlborough, SN8 2QT | 6.1 miles | 98 | 94% | 95% | Yes |
| Bmi Healthcare Ridgeway HospitalSwindon, SN4 9DD | 7.8 miles | – | – | – | – |
| Ridgeway View Family PracticeSwindon, SN4 9LW | 7.8 miles | 37 | 41% | 83% | Yes |
| The Lawn Medical CentreSwindon, SN3 1JL | 9.1 miles | 76 | 79% | 85% | Yes |
| Hungerford SurgeryHungerford, RG17 0HY | 9.1 miles | 89 | 91% | 89% | Yes |
| Avon Valley PracticePewsey, SN9 6DZ | 9.3 miles | 28 | 55% | 72% | Yes |
| Priory Road Medical CentreSwindon, SN3 2EZ | 9.3 miles | 34 | 64% | 81% | Yes |
Burbage Surgery is 5.4 miles away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kennet and Avon Medical Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kennet and Avon Medical Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01672 512187.
How do patients rate Kennet and Avon Medical Partnership?
In the 2026 NHS GP Patient Survey, 71% of patients at Kennet and Avon Medical Partnership said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Kennet and Avon Medical Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Kennet and Avon Medical Partnership as Good at its last published inspection (report published 17 January 2017).
What are the opening times of Kennet and Avon Medical Partnership?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2022. Bank holidays may differ.
How do I contact Kennet and Avon Medical Partnership?
Call 01672 512187. You can also book and order repeat prescriptions in the NHS App. The address is George Lane, Marlborough, SN8 4BY.
Does Kennet and Avon Medical Partnership have a branch surgery?
Yes. Kennet and Avon Medical Partnership also runs Pewsey Surgery (High Street, Pewsey, SN9 5AQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Kennet and Avon Medical Partnership?
Around 17,089 patients are registered (January 2025). The surgery is part of East Kennet PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.