GP surgery in County Durham
Great Lumley Surgery
The Surgery, Front Street, Great Lumley, Chester Le Street, DH3 4LE
Scores 98 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 87% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 97
- Easy to get through on the phone92
- Easy to contact online92
- Good experience of getting in touch93
- Did not wait too long for the appointment97
Quality of care 96
- Patients rate the surgery as good92
- Patients got what they needed94
- Doctors and nurses listen39
- Patients trust the staff97
- Inspection rating (Outstanding)98
- Health checks and screening done45
- Meets NHS clinical targets89
- Children vaccinated on time84
What patients say
106 patients answered the 2026 NHS survey about this surgery.
87%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 91% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 87% | 57% | 80% |
| Easy to contact via website | 79% | 58% | 83% |
| Easy to contact via NHS App | 82% | 54% | 80% |
| Reception staff helpful | 96% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 39% |
| Sees preferred clinician | 48% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 95% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 91% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 87% | 57% | 79% |
| Waiting time was about right | 93% | 69% | 90% |
| Remote appointment | 18% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 93% |
| Treated with care and concern | 95% | 86% | 93% |
| Considered mental wellbeing | 86% | 75% | 94% |
| Had all the information needed | 99% | 92% | 95% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 99% | 92% | 94% |
| Needs were met | 98% | 90% | 95% |
| Overall | |||
| Overall experience good | 93% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 92% |
| Supported by local services | 89% | 70% | 83% |
| Discussed managing condition | 57% | 43% | 52% |
| Agreed a care plan | 54% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 7pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 14 November 2024. Bank holidays may differ.
- Address
- The Surgery, Front Street, Great Lumley, Chester Le Street, DH3 4LE
- Phone
- 0191 388 5600
- Website
- www.greatlumleysurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chester Le Street PCN (a group of local surgeries that share services)
- NHS code
- A83029 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 17 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.5% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 18.5% | 14.3% |
| Obesity | 22.3% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 82% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Great Lumley Surgerythis surgery | – | 98 | 87% | 93% | Yes |
| Middle Chare Medical GroupChester Le Street, DH3 3QD | 1.8 miles | 39 | 35% | 79% | Yes |
| Bridge End SurgeryChester Le Street, DH3 3SL | 1.9 miles | 43 | 35% | 78% | Yes |
| West Rainton SurgeryHoughton Le Spring, DH4 6RQ | 2.4 miles | 90 | 90% | 89% | Yes |
| Cestria Health CentreChester Le Street, DH2 3DJ | 2.4 miles | 35 | 44% | 68% | Yes |
| Kepier Medical PracticeHoughton Le Spring, DH4 5EQ | 2.6 miles | 79 | 76% | 86% | Yes |
| Grangewood SurgeryHoughton Le Spring, DH4 4RB | 2.7 miles | 76 | 86% | 85% | Yes |
| Westbourne Medical GroupHoughton Le Spring, DH4 4RW | 2.8 miles | 83 | 81% | 85% | Yes |
| Rickleton Medical CentreWashington, NE38 9EH | 3.0 miles | 92 | 90% | 94% | Yes |
| Houghton Medical Group,Houghton Le Spring, DH4 4DN | 3.0 miles | 87 | 72% | 89% | Yes |
Common questions
Is Great Lumley Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Great Lumley Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 388 5600.
How do patients rate Great Lumley Surgery?
In the 2026 NHS GP Patient Survey, 93% of patients at Great Lumley Surgery said their overall experience was good. The England average is 77%. 87% found it easy to get through by phone (England 57%). Its GPScore is 98 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Great Lumley Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Great Lumley Surgery as Outstanding at its last published inspection (report published 17 October 2016).
What are the opening times of Great Lumley Surgery?
Reception is open Monday 8am to 7pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 14 November 2024. Bank holidays may differ.
How do I contact Great Lumley Surgery?
Call 0191 388 5600 or visit its website, www.greatlumleysurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Front Street, Great Lumley, Chester Le Street, DH3 4LE.
How many patients are registered at Great Lumley Surgery?
Around 5,258 patients are registered (January 2025). The surgery is part of Chester Le Street PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.