GP surgery in Telford and Wrekin
Linden Hall Surgery
Station Road, Newport, TF10 7EN
Scores 93 out of 100, excellent for a GP surgery in England. 95% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone78
- Easy to contact online100
- Good experience of getting in touch97
- Did not wait too long for the appointment93
Quality of care 86
- Patients rate the surgery as good97
- Patients got what they needed70
- Doctors and nurses listen90
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done48
- Meets NHS clinical targets41
- Children vaccinated on time62
What patients say
101 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
95%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 94% · 2026: 95%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 48% |
| Easy to contact via website | 95% | 58% | 89% |
| Easy to contact via NHS App | 73% | 54% | 75% |
| Reception staff helpful | 99% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 27% |
| Sees preferred clinician | 38% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 97% | 84% | 93% |
| Next steps within 2 days | 99% | 93% | 99% |
| Good experience of contacting | 95% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 53% |
| Waiting time was about right | 89% | 69% | 76% |
| Remote appointment | 14% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 94% |
| Treated with care and concern | 92% | 86% | 85% |
| Considered mental wellbeing | 87% | 75% | 56% |
| Had all the information needed | 98% | 92% | 88% |
| Confidence and trust | 96% | 93% | 94% |
| Involved in decisions | 97% | 92% | 89% |
| Needs were met | 94% | 90% | 95% |
| Overall | |||
| Overall experience good | 95% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 83% |
| Supported by local services | 84% | 70% | 86% |
| Discussed managing condition | 45% | 43% | 36% |
| Agreed a care plan | 18% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7am to 6pm |
| Tuesday | 7:30am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 7:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Station Road, Newport, TF10 7EN
- Phone
- 01952 820400
- [email protected]
- Website
- www.lindenhallsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newport and Central PCN (a group of local surgeries that share services)
- NHS code
- M82056 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Harper Adams(Lisk)
- Harper Adams University, Linden Hall Surgery, Edmond, Newport, TF10 8NB · 01952 815329
- Muxton
- New House, Muxton Lane, Muxton, TF2 8PS · 01952 670060
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 16.1% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 7.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Linden Hall Surgerythis surgery | – | 93 | 78% | 95% | Yes |
| Wellington Road SurgeryNewport, TF10 7HG | 0.2 miles | 70 | 49% | 90% | Yes |
| Donnington Medical PracticeTelford, TF2 8EA | 4.2 miles | 3 | 22% | 53% | Yes |
| GnosallStafford, ST20 0GP | 5.3 miles | 97 | 88% | 95% | Yes |
| Charlton Medical PracticeTelford, TF2 6AQ | 5.7 miles | 34 | 41% | 75% | Yes |
| Shifnal & Priorslee Medical PracticeShifnal, TF11 8DD | 6.2 miles | 9 | 12% | 52% | Yes |
| Hollinswood SurgeryTelford, TF3 2EW | 6.7 miles | 85 | 80% | 93% | Yes |
| TeldocTelford, TF3 2BF | 7.2 miles | 1 | 6% | 52% | Yes |
| Wellington Medical PracticeTelford, TF1 1PZ | 7.3 miles | 2 | 23% | 55% | Yes |
| Shawbirch Medical CentreTelford, TF5 0DU | 7.6 miles | 97 | 75% | 94% | Yes |
Common questions
Is Linden Hall Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Linden Hall Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01952 820400.
How do patients rate Linden Hall Surgery?
In the 2026 NHS GP Patient Survey, 95% of patients at Linden Hall Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Linden Hall Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Linden Hall Surgery as Good at its last published inspection (report published 10 November 2025).
What are the opening times of Linden Hall Surgery?
Reception is open Monday 7am to 6pm, Tuesday 7:30am to 6pm, Wednesday 7am to 6pm, Thursday 7:30am to 6pm, Friday 7:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Linden Hall Surgery?
Call 01952 820400 or visit its website, www.lindenhallsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Station Road, Newport, TF10 7EN.
Does Linden Hall Surgery have a branch surgery?
Yes. Linden Hall Surgery also runs Harper Adams(Lisk) (Harper Adams University, Linden Hall Surgery, Edmond, Newport, TF10 8NB) and Muxton (New House, Muxton Lane, Muxton, TF2 8PS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Linden Hall Surgery?
Around 15,674 patients are registered (January 2025). The surgery is part of Newport and Central PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.