GP surgery in Telford
Shawbirch Medical Centre
Brandon Avenue, Admaston, Telford, TF5 0DU
Scores 97 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone75
- Easy to contact online94
- Good experience of getting in touch97
- Did not wait too long for the appointment94
Quality of care 97
- Patients rate the surgery as good94
- Patients got what they needed88
- Doctors and nurses listen96
- Patients trust the staff80
- Inspection rating (Not rated)–
- Health checks and screening done41
- Meets NHS clinical targets90
- Children vaccinated on time82
What patients say
108 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 92% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 90% |
| Easy to contact via website | 81% | 58% | 58% |
| Easy to contact via NHS App | 74% | 54% | 77% |
| Reception staff helpful | 95% | 85% | 100% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 25% |
| Sees preferred clinician | 44% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 94% |
| Next steps within 2 days | 98% | 93% | 98% |
| Good experience of contacting | 94% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 73% |
| Waiting time was about right | 90% | 69% | 89% |
| Remote appointment | 18% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 91% |
| Treated with care and concern | 97% | 86% | 90% |
| Considered mental wellbeing | 83% | 75% | 79% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 96% | 92% | 96% |
| Needs were met | 97% | 90% | 96% |
| Overall | |||
| Overall experience good | 93% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 86% |
| Supported by local services | 80% | 70% | 81% |
| Discussed managing condition | 54% | 43% | 48% |
| Agreed a care plan | 30% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 1 December 2023. Bank holidays may differ.
- Address
- Brandon Avenue, Admaston, Telford, TF5 0DU
- Phone
- 01952 641555
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newport and Central PCN (a group of local surgeries that share services)
- NHS code
- M82059 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 17.7% | 14.3% |
| Obesity | 18.5% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Shawbirch Medical Centrethis surgery | – | 97 | 75% | 94% | Yes |
| Wellington Medical PracticeTelford, TF1 1PZ | 1.6 miles | 2 | 23% | 55% | Yes |
| Charlton Medical PracticeTelford, TF2 6AQ | 4.0 miles | 34 | 41% | 75% | Yes |
| Donnington Medical PracticeTelford, TF2 8EA | 4.3 miles | 3 | 22% | 53% | Yes |
| TeldocTelford, TF3 2BF | 4.7 miles | 1 | 6% | 52% | Yes |
| Dawley Medical PracticeTelford, TF4 2AA | 4.8 miles | 12 | 52% | 60% | Yes |
| Hollinswood SurgeryTelford, TF3 2EW | 5.2 miles | 85 | 80% | 93% | Yes |
| Stirchley Medical PracticeTelford, TF3 1FB | 6.2 miles | 15 | 32% | 74% | Yes |
| Ironbridge Medical PracticeTelford, TF8 7DT | 6.2 miles | 21 | 61% | 68% | Yes |
| Woodside Medical PracticeTelford, TF7 5NR | 6.3 miles | 4 | 39% | 55% | Yes |
Common questions
Is Shawbirch Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Shawbirch Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01952 641555.
How do patients rate Shawbirch Medical Centre?
In the 2026 NHS GP Patient Survey, 94% of patients at Shawbirch Medical Centre said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What are the opening times of Shawbirch Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 1 December 2023. Bank holidays may differ.
How do I contact Shawbirch Medical Centre?
Call 01952 641555. You can also book and order repeat prescriptions in the NHS App. The address is Brandon Avenue, Admaston, Telford, TF5 0DU.
How many patients are registered at Shawbirch Medical Centre?
Around 16,391 patients are registered (January 2025). The surgery is part of Newport and Central PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.