GP surgery in St Albans
Lodge,highfield & Redbourn
Normandy Road, St. Albans, AL3 5NP
Scores 64 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone12
- Easy to contact online64
- Good experience of getting in touch50
- Did not wait too long for the appointment60
Quality of care 88
- Patients rate the surgery as good70
- Patients got what they needed100
- Doctors and nurses listen98
- Patients trust the staff94
- Inspection rating (Good)50
- Health checks and screening done53
- Meets NHS clinical targets98
- Children vaccinated on time45
What patients say
86 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
85%
say their experience is good
above the England average (77%)
+17
change since last year
2025: 68% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 28% |
| Easy to contact via website | 64% | 58% | 43% |
| Easy to contact via NHS App | 61% | 54% | 43% |
| Reception staff helpful | 78% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 14% |
| Sees preferred clinician | 53% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 83% |
| Next steps within 2 days | 88% | 93% | 93% |
| Good experience of contacting | 76% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 42% |
| Waiting time was about right | 75% | 69% | 58% |
| Remote appointment | 13% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 88% |
| Treated with care and concern | 97% | 86% | 82% |
| Considered mental wellbeing | 88% | 75% | 69% |
| Had all the information needed | 98% | 92% | 89% |
| Confidence and trust | 99% | 93% | 94% |
| Involved in decisions | 100% | 92% | 91% |
| Needs were met | 100% | 90% | 88% |
| Overall | |||
| Overall experience good | 85% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 97% | 79% | 85% |
| Supported by local services | 77% | 70% | 71% |
| Discussed managing condition | 50% | 43% | 29% |
| Agreed a care plan | 44% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:15am to noon |
| Sunday | Closed |
Confirmed by the surgery on 23 February 2024. Bank holidays may differ.
- Address
- Normandy Road, St. Albans, AL3 5NP
- Phone
- 01727 853107
- Website
- www.lodgesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Halo PCN (a group of local surgeries that share services)
- NHS code
- E82014 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Jacob Court
- 1 Jacob Court, 61 Russet Drive, St. Albans, AL4 0AY
- Redbourn Health Centre Medical Practice
- Health Centre, 1 Hawkes Drive, Redbourn, St. Albans, AL3 7BL
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.9% | 14.3% |
| Obesity | 14.7% | 13.9% |
| Smoking | 9.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lodge,highfield & Redbournthis surgery | – | 64 | 38% | 85% | Yes |
| Grange Street SurgerySt. Albans, AL3 5NF | 0.3 miles | 93 | 86% | 94% | Yes |
| Parkbury House SurgerySt Albans, AL1 3HD | 0.4 miles | 60 | 45% | 85% | Yes |
| Harvey Group PracticeSt. Albans, AL3 5HB | 0.4 miles | 61 | 52% | 81% | Yes |
| Maltings SurgerySt Albans, AL1 3JB | 0.6 miles | 71 | 56% | 81% | Yes |
| Hatfield Road SurgerySt. Albans, AL1 3FY | 1.1 miles | 12 | 55% | 57% | Yes |
| Midway SurgerySt. Albans, AL2 3JX | 1.9 miles | 54 | 49% | 79% | Yes |
| Verulam Medical GroupSt. Albans, AL2 1ES | 2.9 miles | 81 | 84% | 88% | Yes |
| Summerfield Health CentreSt. Albans, AL2 1PU | 3.1 miles | 27 | 63% | 72% | Yes |
| Village SurgeryHarpenden, AL5 2BT | 3.8 miles | 54 | 47% | 80% | Yes |
Grange Street Surgery is 0.3 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lodge,highfield & Redbourn taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lodge,highfield & Redbourn was taking on new patients. You can register online through the NHS website or call the surgery on 01727 853107.
How do patients rate Lodge,highfield & Redbourn?
In the 2026 NHS GP Patient Survey, 85% of patients at Lodge,highfield & Redbourn said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Lodge,highfield & Redbourn?
The Care Quality Commission, which inspects GP surgeries in England, rated Lodge,highfield & Redbourn as Good at its last published inspection (report published 13 March 2024).
What are the opening times of Lodge,highfield & Redbourn?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:15am to noon, Sunday closed. The surgery last confirmed these times on 23 February 2024. Bank holidays may differ.
How do I contact Lodge,highfield & Redbourn?
Call 01727 853107 or visit its website, www.lodgesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Normandy Road, St. Albans, AL3 5NP.
Does Lodge,highfield & Redbourn have a branch surgery?
Yes. Lodge,highfield & Redbourn also runs Jacob Court (1 Jacob Court, 61 Russet Drive, St. Albans, AL4 0AY) and Redbourn Health Centre Medical Practice (Health Centre, 1 Hawkes Drive, Redbourn, St. Albans, AL3 7BL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Lodge,highfield & Redbourn?
Around 19,783 patients are registered (January 2025). The surgery is part of Halo PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.