GP surgery in St Albans
Parkbury House Surgery
St. Peters Street, St Albans, AL1 3HD
Scores 60 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone20
- Easy to contact online47
- Good experience of getting in touch47
- Did not wait too long for the appointment60
Quality of care 81
- Patients rate the surgery as good70
- Patients got what they needed90
- Doctors and nurses listen67
- Patients trust the staff92
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets73
- Children vaccinated on time81
What patients say
123 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
85%
say their experience is good
well above the England average (77%)
+15
change since last year
2025: 70% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 43% |
| Easy to contact via website | 57% | 58% | 53% |
| Easy to contact via NHS App | 55% | 54% | 34% |
| Reception staff helpful | 82% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 27% |
| Sees preferred clinician | 36% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 84% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 31% |
| Waiting time was about right | 75% | 69% | 60% |
| Remote appointment | 35% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 86% |
| Treated with care and concern | 89% | 86% | 79% |
| Considered mental wellbeing | 72% | 75% | 73% |
| Had all the information needed | 97% | 92% | 96% |
| Confidence and trust | 99% | 93% | 91% |
| Involved in decisions | 98% | 92% | 87% |
| Needs were met | 97% | 90% | 88% |
| Overall | |||
| Overall experience good | 85% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 76% |
| Supported by local services | 77% | 70% | 76% |
| Discussed managing condition | 39% | 43% | 48% |
| Agreed a care plan | 54% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 6 September 2024. Bank holidays may differ.
- Address
- St. Peters Street, St Albans, AL1 3HD
- Phone
- 01727 851589
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Alban Healthcare PCN (a group of local surgeries that share services)
- NHS code
- E82060 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Parkbury Surgery
- 18 Hopkins Crescent, Sandridge, St. Albans, AL4 9DB · 01727 847968
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.3% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 9.0% | 13.9% |
| Smoking | 7.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Parkbury House Surgerythis surgery | – | 60 | 45% | 85% | Yes |
| Grange Street SurgerySt. Albans, AL3 5NF | 0.1 mile | 93 | 86% | 94% | Yes |
| Harvey Group PracticeSt. Albans, AL3 5HB | 0.3 miles | 61 | 52% | 81% | Yes |
| Maltings SurgerySt Albans, AL1 3JB | 0.4 miles | 71 | 56% | 81% | Yes |
| Lodge,highfield & RedbournSt. Albans, AL3 5NP | 0.4 miles | 64 | 38% | 85% | Yes |
| Hatfield Road SurgerySt. Albans, AL1 3FY | 0.7 miles | 12 | 55% | 57% | Yes |
| Midway SurgerySt. Albans, AL2 3JX | 1.8 miles | 54 | 49% | 79% | Yes |
| Verulam Medical GroupSt. Albans, AL2 1ES | 2.6 miles | 81 | 84% | 88% | Yes |
| Summerfield Health CentreSt. Albans, AL2 1PU | 2.8 miles | 27 | 63% | 72% | Yes |
| Village SurgeryHarpenden, AL5 2BT | 4.1 miles | 54 | 47% | 80% | Yes |
Grange Street Surgery is 0.1 mile away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Parkbury House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Parkbury House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01727 851589.
How do patients rate Parkbury House Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Parkbury House Surgery said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Parkbury House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Parkbury House Surgery as Good at its last published inspection (report published 7 December 2021).
What are the opening times of Parkbury House Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 6 September 2024. Bank holidays may differ.
How do I contact Parkbury House Surgery?
Call 01727 851589. You can also book and order repeat prescriptions in the NHS App. The address is St. Peters Street, St Albans, AL1 3HD.
Does Parkbury House Surgery have a branch surgery?
Yes. Parkbury House Surgery also runs Parkbury Surgery (18 Hopkins Crescent, Sandridge, St. Albans, AL4 9DB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Parkbury House Surgery?
Around 22,192 patients are registered (January 2025). The surgery is part of Alban Healthcare PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.