GP surgery in South Norfolk
Old Mill and Millgates Medical Practice
Hardley Road, Poringland, Norwich, NR14 7FA
Scores 71 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone70
- Easy to contact online42
- Good experience of getting in touch63
- Did not wait too long for the appointment78
Quality of care 69
- Patients rate the surgery as good55
- Patients got what they needed55
- Doctors and nurses listen63
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets67
- Children vaccinated on time87
What patients say
112 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 85% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 69% |
| Easy to contact via website | 55% | 58% | 75% |
| Easy to contact via NHS App | 39% | 54% | 37% |
| Reception staff helpful | 88% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 18% |
| Sees preferred clinician | 48% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 96% |
| Good experience of contacting | 80% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 44% |
| Waiting time was about right | 81% | 69% | 84% |
| Remote appointment | 20% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 93% |
| Treated with care and concern | 94% | 86% | 92% |
| Considered mental wellbeing | 78% | 75% | 77% |
| Had all the information needed | 95% | 92% | 96% |
| Confidence and trust | 95% | 93% | 98% |
| Involved in decisions | 98% | 92% | 97% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 80% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 88% |
| Supported by local services | 88% | 70% | 79% |
| Discussed managing condition | 50% | 43% | 37% |
| Agreed a care plan | 35% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 June 2026. Bank holidays may differ.
- Address
- Hardley Road, Poringland, Norwich, NR14 7FA
- Phone
- 01508 492929
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Norfolk Hip PCN (a group of local surgeries that share services)
- NHS code
- D82036 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Millgates Surgery
- Mill Road, Hempnall, Norwich, NR15 2LP · 01508 499333
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 7.8% | 14.3% |
| Obesity | 10.5% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 73% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Old Mill and Millgates Medical Practicethis surgery | – | 71 | 72% | 81% | Yes |
| Heathgate Medical PracticeNorwich, NR14 7JT | 0.4 miles | 94 | 81% | 93% | Yes |
| Lakenham SurgeryNorwich, NR1 3JJ | 3.4 miles | 82 | 70% | 86% | Yes |
| Norwich Practices Health CentreNorwich, NR1 1RB | 3.8 miles | 38 | 69% | 78% | Yes |
| St Stephens Gate Medical PartnershipNorwich, NR2 2TJ | 3.9 miles | 59 | 75% | 86% | Yes |
| The Lionwood Medical PracticeNorwich, NR1 4NU | 3.9 miles | 32 | 39% | 72% | Yes |
| East Norwich Medical PartnershipNorwich, NR7 0AJ | 4.2 miles | 18 | 32% | 72% | Yes |
| Castle PartnershipNorwich, NR3 1SE | 4.3 miles | 80 | 72% | 87% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 4.4 miles | – | – | – | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 4.5 miles | 87 | 88% | 87% | Yes |
Heathgate Medical Practice is 0.4 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Old Mill and Millgates Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Old Mill and Millgates Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01508 492929.
How do patients rate Old Mill and Millgates Medical Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Old Mill and Millgates Medical Practice said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Old Mill and Millgates Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Old Mill and Millgates Medical Practice as Good at its last published inspection (report published 2 August 2017).
What are the opening times of Old Mill and Millgates Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 June 2026. Bank holidays may differ.
How do I contact Old Mill and Millgates Medical Practice?
Call 01508 492929. You can also book and order repeat prescriptions in the NHS App. The address is Hardley Road, Poringland, Norwich, NR14 7FA.
Does Old Mill and Millgates Medical Practice have a branch surgery?
Yes. Old Mill and Millgates Medical Practice also runs Millgates Surgery (Mill Road, Hempnall, Norwich, NR15 2LP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Old Mill and Millgates Medical Practice?
Around 8,969 patients are registered (January 2025). The surgery is part of South Norfolk Hip PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.