GP surgery in Abingdon-on-Thames
Malthouse Surgery
The Charter, Abingdon, OX14 3JY
Scores 62 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone38
- Easy to contact online31
- Good experience of getting in touch50
- Did not wait too long for the appointment70
Quality of care 76
- Patients rate the surgery as good68
- Patients got what they needed73
- Doctors and nurses listen65
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets73
- Children vaccinated on time62
What patients say
102 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
84%
say their experience is good
above the England average (77%)
+20
change since last year
2025: 64% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 40% |
| Easy to contact via website | 50% | 58% | 35% |
| Easy to contact via NHS App | 48% | 54% | 47% |
| Reception staff helpful | 90% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 32% |
| Sees preferred clinician | 17% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 82% |
| Next steps within 2 days | 98% | 93% | 91% |
| Good experience of contacting | 76% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 45% |
| Waiting time was about right | 78% | 69% | 64% |
| Remote appointment | 23% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 88% |
| Treated with care and concern | 90% | 86% | 89% |
| Considered mental wellbeing | 75% | 75% | 75% |
| Had all the information needed | 93% | 92% | 96% |
| Confidence and trust | 95% | 93% | 97% |
| Involved in decisions | 96% | 92% | 93% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 84% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 95% | 79% | 82% |
| Supported by local services | 75% | 70% | 74% |
| Discussed managing condition | 26% | 43% | 47% |
| Agreed a care plan | 45% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 February 2024. Bank holidays may differ.
- Address
- The Charter, Abingdon, OX14 3JY
- Phone
- 01235 468860
- Website
- www.malthousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Abingdon Central PCN (a group of local surgeries that share services)
- NHS code
- K84027 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Appleton Surgery
- The Village Hall, Appleton, Abingdon, OX13 5JS
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Paid on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 23 August 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.4% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 19.0% | 14.3% |
| Obesity | 17.2% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Malthouse Surgerythis surgery | – | 62 | 55% | 84% | Yes |
| The Abingdon SurgeryAbingdon, OX14 3LB | 0.1 mile | 86 | 79% | 90% | Yes |
| Marcham RD Family Health CentreAbingdon, OX14 1BT | 0.9 miles | 43 | 53% | 75% | Yes |
| Long Furlong Medical CentreAbingdon, OX14 1XR | 1.2 miles | 39 | 58% | 71% | Yes |
| Clifton Hampden SurgeryAbingdon, OX14 3EL | 3.3 miles | 64 | 72% | 79% | Yes |
| Oak Tree Health CentreDidcot, OX11 7GD | 4.3 miles | 20 | 35% | 66% | Yes |
| Berinsfield Health CentreWallingford, OX10 7NE | 4.6 miles | 99 | 96% | 99% | Yes |
| Didcot Health Centre PracticeDidcot, OX11 7JH | 4.8 miles | 28 | 28% | 71% | Yes |
| Woodlands Medical CentreDidcot, OX11 0BB | 4.8 miles | 17 | 29% | 63% | Yes |
| The Leys Health CentreOxford, OX4 7EX | 4.8 miles | 54 | 57% | 79% | Yes |
The Abingdon Surgery is 0.1 mile away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Malthouse Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Malthouse Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01235 468860.
How do patients rate Malthouse Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Malthouse Surgery said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Malthouse Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Malthouse Surgery as Good at its last published inspection (report published 23 August 2019).
What are the opening times of Malthouse Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 February 2024. Bank holidays may differ.
How do I contact Malthouse Surgery?
Call 01235 468860 or visit its website, www.malthousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Charter, Abingdon, OX14 3JY.
Does Malthouse Surgery have a branch surgery?
Yes. Malthouse Surgery also runs Appleton Surgery (The Village Hall, Appleton, Abingdon, OX13 5JS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Malthouse Surgery?
Around 15,194 patients are registered (January 2025). The surgery is part of Abingdon Central PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.