GP surgery in Maidstone
Marden Medical Centre
Church Green, Marden, Tonbridge, TN12 9HP
Scores 97 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone87
- Easy to contact online79
- Good experience of getting in touch92
- Did not wait too long for the appointment81
Quality of care 99
- Patients rate the surgery as good95
- Patients got what they needed95
- Doctors and nurses listen80
- Patients trust the staff85
- Inspection rating (Outstanding)98
- Health checks and screening done75
- Meets NHS clinical targets76
- Children vaccinated on time69
What patients say
110 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 97% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 84% |
| Easy to contact via website | 71% | 58% | 80% |
| Easy to contact via NHS App | 71% | 54% | 80% |
| Reception staff helpful | 95% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 40% |
| Sees preferred clinician | 63% | 42% | 69% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 97% |
| Next steps within 2 days | 94% | 93% | 92% |
| Good experience of contacting | 91% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 85% | 57% | 82% |
| Waiting time was about right | 82% | 69% | 80% |
| Remote appointment | 11% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 98% |
| Treated with care and concern | 96% | 86% | 98% |
| Considered mental wellbeing | 88% | 75% | 88% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 98% | 93% | 98% |
| Involved in decisions | 94% | 92% | 98% |
| Needs were met | 98% | 90% | 98% |
| Overall | |||
| Overall experience good | 94% | 77% | 97% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 84% |
| Supported by local services | 89% | 70% | 70% |
| Discussed managing condition | 55% | 43% | 46% |
| Agreed a care plan | 51% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 January 2024. Bank holidays may differ.
- Address
- Church Green, Marden, Tonbridge, TN12 9HP
- Phone
- 01622 831257
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Weald PCN (a group of local surgeries that share services)
- NHS code
- G82215 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Pharmacy
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 9 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 18.6% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 12.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Marden Medical Centrethis surgery | – | 97 | 84% | 94% | Yes |
| Greensand Medical GroupMaidstone, ME17 4NU | 3.9 miles | 1 | 21% | 47% | Yes |
| YaldingMaidstone, ME18 6ES | 4.2 miles | 29 | 54% | 75% | Yes |
| Howell SurgeryTonbridge, TN12 7NQ | 4.4 miles | 94 | 92% | 94% | Yes |
| Old Parsonage SurgeryCranbrook, TN17 1AN | 4.5 miles | 93 | 87% | 97% | Yes |
| Woodlands Health CentreTonbridge, TN12 6AX | 4.7 miles | 16 | 34% | 70% | Yes |
| Sutton Valence Group PracticeMaidstone, ME17 3BD | 5.1 miles | 55 | 59% | 80% | Yes |
| Wallis AvenueMaidstone, ME15 9JJ | 5.3 miles | 10 | 47% | 72% | Yes |
| MoteMaidstone, ME15 9FL | 5.5 miles | 5 | 41% | 61% | Yes |
| Old School SurgeryCranbrook, TN17 3JB | 5.5 miles | 10 | 54% | 69% | Yes |
Common questions
Is Marden Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Marden Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01622 831257.
How do patients rate Marden Medical Centre?
In the 2026 NHS GP Patient Survey, 94% of patients at Marden Medical Centre said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Marden Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Marden Medical Centre as Outstanding at its last published inspection (report published 9 May 2019).
What are the opening times of Marden Medical Centre?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 January 2024. Bank holidays may differ.
How do I contact Marden Medical Centre?
Call 01622 831257. You can also book and order repeat prescriptions in the NHS App. The address is Church Green, Marden, Tonbridge, TN12 9HP.
How many patients are registered at Marden Medical Centre?
Around 7,627 patients are registered (January 2025). The surgery is part of Weald PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.