GP surgery in Maidstone
Sutton Valence Group Practice
South Lane, Sutton Valence, Maidstone, ME17 3BD
Scores 55 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone44
- Easy to contact online57
- Good experience of getting in touch64
- Did not wait too long for the appointment43
Quality of care 59
- Patients rate the surgery as good52
- Patients got what they needed42
- Doctors and nurses listen70
- Patients trust the staff87
- Inspection rating (Outstanding)98
- Health checks and screening done18
- Meets NHS clinical targets6
- Children vaccinated on time29
What patients say
115 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
about the England average (57%)
80%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 70% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 40% |
| Easy to contact via website | 61% | 58% | 52% |
| Easy to contact via NHS App | 57% | 54% | 44% |
| Reception staff helpful | 89% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 37% |
| Sees preferred clinician | 40% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 78% |
| Next steps within 2 days | 96% | 93% | 89% |
| Good experience of contacting | 80% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 47% |
| Waiting time was about right | 69% | 69% | 60% |
| Remote appointment | 32% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 94% |
| Treated with care and concern | 88% | 86% | 90% |
| Considered mental wellbeing | 86% | 75% | 72% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 98% | 93% | 92% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 90% | 90% | 86% |
| Overall | |||
| Overall experience good | 80% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 79% |
| Supported by local services | 78% | 70% | 64% |
| Discussed managing condition | 48% | 43% | 25% |
| Agreed a care plan | 35% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6pm |
| Tuesday | 8am to 1pm 2pm to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 1pm 2pm to 6pm |
| Friday | 8am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 December 2022. Bank holidays may differ.
- Address
- South Lane, Sutton Valence, Maidstone, ME17 3BD
- Phone
- 01622 842212
- [email protected]
- Website
- www.suttonvalencesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Ridge PCN (a group of local surgeries that share services)
- NHS code
- G82229 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Southways
- North Street, Sutton Valence, Maidstone, ME17 3HT
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 1 October 2020
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.0% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 12.0% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 58% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Sutton Valence Group Practicethis surgery | – | 55 | 59% | 80% | Yes |
| LangleyMaidstone, ME17 3JY | 1.8 miles | 99 | 97% | 98% | No |
| Wallis AvenueMaidstone, ME15 9JJ | 2.7 miles | 10 | 47% | 72% | Yes |
| MoteMaidstone, ME15 9FL | 3.2 miles | 5 | 41% | 61% | Yes |
| The Medical Centre GroupMaidstone, ME15 7LN | 3.6 miles | 91 | 88% | 90% | No |
| Greensand Medical GroupMaidstone, ME17 4NU | 4.0 miles | 1 | 21% | 47% | Yes |
| BearstedMaidstone, ME14 4DS | 4.0 miles | 82 | 66% | 88% | Yes |
| The College PracticeMaidstone, ME15 6SB | 5.0 miles | 2 | 27% | 59% | Yes |
| Marden Medical CentreTonbridge, TN12 9HP | 5.1 miles | 97 | 84% | 94% | Yes |
| The Vine Medical CentreMaidstone, ME16 8RL | 5.4 miles | 18 | 53% | 62% | Yes |
Bearsted is 4.0 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Sutton Valence Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Sutton Valence Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01622 842212.
How do patients rate Sutton Valence Group Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Sutton Valence Group Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Sutton Valence Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Sutton Valence Group Practice as Outstanding at its last published inspection (report published 1 October 2020).
What are the opening times of Sutton Valence Group Practice?
Reception is open Monday 8am to 1pm 2pm to 6pm, Tuesday 8am to 1pm 2pm to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 1pm 2pm to 6pm, Friday 8am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 December 2022. Bank holidays may differ.
How do I contact Sutton Valence Group Practice?
Call 01622 842212 or visit its website, www.suttonvalencesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is South Lane, Sutton Valence, Maidstone, ME17 3BD.
Does Sutton Valence Group Practice have a branch surgery?
Yes. Sutton Valence Group Practice also runs Southways (North Street, Sutton Valence, Maidstone, ME17 3HT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Sutton Valence Group Practice?
Around 7,487 patients are registered (January 2025). The surgery is part of The Ridge PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.