GP surgery in Whitley Bay
Marine Avenue Medical Centre
Marine Avenue Health Centre, Marine Avenue, Whitley Bay, NE26 3LW
Scores 73 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone90
- Easy to contact online80
- Good experience of getting in touch73
- Did not wait too long for the appointment59
Quality of care 60
- Patients rate the surgery as good55
- Patients got what they needed66
- Doctors and nurses listen57
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets72
- Children vaccinated on time94
What patients say
111 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-13
change since last year
2025: 94% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 91% |
| Easy to contact via website | 71% | 58% | 89% |
| Easy to contact via NHS App | 64% | 54% | 79% |
| Reception staff helpful | 93% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 26% |
| Sees preferred clinician | 36% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 98% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 83% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 56% |
| Waiting time was about right | 75% | 69% | 79% |
| Remote appointment | 37% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 94% |
| Treated with care and concern | 86% | 86% | 92% |
| Considered mental wellbeing | 74% | 75% | 81% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 93% | 92% | 98% |
| Needs were met | 93% | 90% | 96% |
| Overall | |||
| Overall experience good | 81% | 77% | 94% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 87% |
| Supported by local services | 53% | 70% | 87% |
| Discussed managing condition | 33% | 43% | 35% |
| Agreed a care plan | 24% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 May 2023. Bank holidays may differ.
- Address
- Marine Avenue Health Centre, Marine Avenue, Whitley Bay, NE26 3LW
- Phone
- 0191 252 5317
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitley Bay PCN (a group of local surgeries that share services)
- NHS code
- A87008 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.4% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 16.4% | 14.3% |
| Obesity | 9.2% | 13.9% |
| Smoking | 6.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Marine Avenue Medical Centrethis surgery | – | 73 | 86% | 81% | Yes |
| Whitley Bay Health CentreWhitley Bay, NE26 2ND | 0.7 miles | 94 | 75% | 90% | Yes |
| Beaumont Park SurgeryWhitley Bay, NE25 9XJ | 0.7 miles | 76 | 84% | 87% | Yes |
| Bridge and Monkseaton Medical PracticeWhitley Bay, NE25 9PH | 0.8 miles | 94 | 81% | 92% | Yes |
| Northumberland Park Medical GroupNewcastle Upon Tyne, NE27 0HJ | 2.0 miles | 83 | 67% | 87% | Yes |
| Collingwood Health GroupNorth Shields, NE29 0SF | 2.3 miles | 59 | 56% | 84% | Yes |
| Npc North Tyneside - Spring TerraceNorth Shields, NE29 0HD | 2.3 miles | 72 | 76% | 81% | Yes |
| Priory Medical GroupNorth Shields, NE29 0HT | 2.4 miles | 64 | 54% | 86% | Yes |
| Redburn Park Medical CentreNorth Shields, NE29 6HT | 3.1 miles | 44 | 63% | 83% | Yes |
| Npc Elsdon AvenueWhitley Bay, NE25 0BW | 3.3 miles | 77 | 80% | 86% | Yes |
Whitley Bay Health Centre is 0.7 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Marine Avenue Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Marine Avenue Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 252 5317.
How do patients rate Marine Avenue Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at Marine Avenue Medical Centre said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Marine Avenue Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Marine Avenue Medical Centre as Good at its last published inspection (report published 20 July 2026).
What are the opening times of Marine Avenue Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 May 2023. Bank holidays may differ.
How do I contact Marine Avenue Medical Centre?
Call 0191 252 5317. You can also book and order repeat prescriptions in the NHS App. The address is Marine Avenue Health Centre, Marine Avenue, Whitley Bay, NE26 3LW.
How many patients are registered at Marine Avenue Medical Centre?
Around 8,835 patients are registered (January 2025). The surgery is part of Whitley Bay PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.