GP surgery in Whitley Bay
Whitley Bay Health Centre
Whitley Road, Whitley Bay, NE26 2ND
Scores 94 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 85
- Easy to get through on the phone74
- Easy to contact online59
- Good experience of getting in touch90
- Did not wait too long for the appointment80
Quality of care 98
- Patients rate the surgery as good86
- Patients got what they needed90
- Doctors and nurses listen92
- Patients trust the staff70
- Inspection rating (Outstanding)98
- Health checks and screening done75
- Meets NHS clinical targets83
- Children vaccinated on time80
What patients say
108 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-6
change since last year
2025: 95% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 80% |
| Easy to contact via website | 62% | 58% | 79% |
| Easy to contact via NHS App | 69% | 54% | 75% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 68% | 31% | 58% |
| Sees preferred clinician | 90% | 42% | 89% |
| What happened when they got in touch | |||
| Knew what would happen next | 98% | 84% | 95% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 90% | 73% | 94% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 83% |
| Waiting time was about right | 82% | 69% | 80% |
| Remote appointment | 17% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 96% |
| Treated with care and concern | 92% | 86% | 95% |
| Considered mental wellbeing | 85% | 75% | 85% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 97% | 92% | 95% |
| Needs were met | 97% | 90% | 96% |
| Overall | |||
| Overall experience good | 90% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 81% |
| Supported by local services | 87% | 70% | 81% |
| Discussed managing condition | 48% | 43% | 59% |
| Agreed a care plan | 56% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 October 2022. Bank holidays may differ.
- Address
- Whitley Road, Whitley Bay, NE26 2ND
- Phone
- 0191 253 1113
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitley Bay PCN (a group of local surgeries that share services)
- NHS code
- A87005 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 18 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.3% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 7.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitley Bay Health Centrethis surgery | – | 94 | 75% | 90% | Yes |
| Marine Avenue Medical CentreWhitley Bay, NE26 3LW | 0.7 miles | 73 | 86% | 81% | Yes |
| Bridge and Monkseaton Medical PracticeWhitley Bay, NE25 9PH | 1.3 miles | 94 | 81% | 92% | Yes |
| Beaumont Park SurgeryWhitley Bay, NE25 9XJ | 1.4 miles | 76 | 84% | 87% | Yes |
| Npc North Tyneside - Spring TerraceNorth Shields, NE29 0HD | 2.2 miles | 72 | 76% | 81% | Yes |
| Collingwood Health GroupNorth Shields, NE29 0SF | 2.2 miles | 59 | 56% | 84% | Yes |
| Priory Medical GroupNorth Shields, NE29 0HT | 2.2 miles | 64 | 54% | 86% | Yes |
| Northumberland Park Medical GroupNewcastle Upon Tyne, NE27 0HJ | 2.7 miles | 83 | 67% | 87% | Yes |
| Redburn Park Medical CentreNorth Shields, NE29 6HT | 3.1 miles | 44 | 63% | 83% | Yes |
| Trinity Medical CentreSouth Shields, NE33 5DU | 3.7 miles | 50 | 61% | 79% | Yes |
Common questions
Is Whitley Bay Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitley Bay Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0191 253 1113.
How do patients rate Whitley Bay Health Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at Whitley Bay Health Centre said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Whitley Bay Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitley Bay Health Centre as Outstanding at its last published inspection (report published 18 August 2016).
What are the opening times of Whitley Bay Health Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 October 2022. Bank holidays may differ.
How do I contact Whitley Bay Health Centre?
Call 0191 253 1113. You can also book and order repeat prescriptions in the NHS App. The address is Whitley Road, Whitley Bay, NE26 2ND.
How many patients are registered at Whitley Bay Health Centre?
Around 13,594 patients are registered (January 2025). The surgery is part of Whitley Bay PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.