GP surgery in Marlow
Marlow Medical Group
Victoria Road, Marlow, SL7 1DN
Scores 31 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 22
- Easy to get through on the phone9
- Easy to contact online65
- Good experience of getting in touch23
- Did not wait too long for the appointment36
Quality of care 48
- Patients rate the surgery as good32
- Patients got what they needed60
- Doctors and nurses listen64
- Patients trust the staff69
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets78
- Children vaccinated on time57
What patients say
96 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+1
change since last year
2025: 73% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 44% |
| Easy to contact via website | 64% | 58% | 60% |
| Easy to contact via NHS App | 50% | 54% | 42% |
| Reception staff helpful | 82% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 24% |
| Sees preferred clinician | 55% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 82% |
| Next steps within 2 days | 80% | 93% | 92% |
| Good experience of contacting | 66% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 46% |
| Waiting time was about right | 67% | 69% | 64% |
| Remote appointment | 15% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 84% |
| Treated with care and concern | 91% | 86% | 81% |
| Considered mental wellbeing | 77% | 75% | 61% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 91% | 92% | 91% |
| Needs were met | 93% | 90% | 88% |
| Overall | |||
| Overall experience good | 74% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 78% |
| Supported by local services | 75% | 70% | 56% |
| Discussed managing condition | 27% | 43% | 38% |
| Agreed a care plan | 42% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 October 2025. Bank holidays may differ.
- Address
- Victoria Road, Marlow, SL7 1DN
- Phone
- 01628 484666
- Website
- www.marlowdoctors.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Marlow Medical Group PCN (a group of local surgeries that share services)
- NHS code
- K82023 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cherrymead Surgery
- Queensmead Road, Loudwater, High Wycombe, HP10 9XA
- Hayter J
- 57a Hambleden, Henley-on-Thames, RG9 6RT · 01491 571305
- Lane End Surgery
- The Surgery, Finings Road, Lane End, High Wycombe, HP14 3ES
Access and facilities
- Disabled parking
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.8% | 15.2% |
| Diabetes | 5.5% | 7.9% |
| Asthma | 6.0% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 11.5% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Marlow Medical Groupthis surgery | – | 31 | 36% | 74% | Yes |
| Cookham Medical CentreMaidenhead, SL6 9HX | 2.2 miles | 52 | 65% | 73% | Yes |
| Cressex Health CentreHigh Wycombe, HP12 3PP | 3.0 miles | 19 | 39% | 67% | Yes |
| Linden Medical CentreMaidenhead, SL6 6JJ | 3.3 miles | 77 | 79% | 82% | Yes |
| Wye Valley SurgeryHigh Wycombe, HP11 2TT | 3.7 miles | 11 | 32% | 64% | Yes |
| Cordwallis Road SurgeryMaidenhead, SL6 7DQ | 3.7 miles | 4 | 44% | 55% | Yes |
| The Symons Medical CentreMaidenhead, SL6 6EL | 3.8 miles | 18 | 37% | 65% | Yes |
| Bourne End & Wooburn Green Medical CentreHigh Wycombe, HP10 0EE | 3.9 miles | 83 | 70% | 85% | Yes |
| The Cedars SurgeryMaidenhead, SL6 8AJ | 4.0 miles | 63 | 79% | 78% | Yes |
| Desborough SurgeryHigh Wycombe, HP11 2SD | 4.0 miles | 47 | 67% | 73% | Yes |
Cookham Medical Centre is 2.2 miles away, scores 52 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Marlow Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Marlow Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01628 484666.
How do patients rate Marlow Medical Group?
In the 2026 NHS GP Patient Survey, 74% of patients at Marlow Medical Group said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Marlow Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Marlow Medical Group as Good at its last published inspection (report published 21 January 2016).
What are the opening times of Marlow Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 October 2025. Bank holidays may differ.
How do I contact Marlow Medical Group?
Call 01628 484666 or visit its website, www.marlowdoctors.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Victoria Road, Marlow, SL7 1DN.
Does Marlow Medical Group have a branch surgery?
Yes. Marlow Medical Group also runs Cherrymead Surgery (Queensmead Road, Loudwater, High Wycombe, HP10 9XA) and Hayter J (57a Hambleden, Henley-on-Thames, RG9 6RT) and Lane End Surgery (The Surgery, Finings Road, Lane End, High Wycombe, HP14 3ES). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Marlow Medical Group?
Around 27,350 patients are registered (January 2025). The surgery is part of Marlow Medical Group PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.