GP surgery in South Norfolk
Beechcroft and Old Palace
23 Beechcroft, New Costessey, Norwich, NR5 0RS
Scores 78 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone88
- Easy to contact online88
- Good experience of getting in touch54
- Did not wait too long for the appointment96
Quality of care 62
- Patients rate the surgery as good77
- Patients got what they needed7
- Doctors and nurses listen58
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done87
- Meets NHS clinical targets56
- Children vaccinated on time62
What patients say
106 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 81% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 85% |
| Easy to contact via website | 76% | 58% | 47% |
| Easy to contact via NHS App | 46% | 54% | 39% |
| Reception staff helpful | 90% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 32% |
| Sees preferred clinician | 55% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 91% |
| Next steps within 2 days | 99% | 93% | 93% |
| Good experience of contacting | 77% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 77% |
| Waiting time was about right | 92% | 69% | 91% |
| Remote appointment | 15% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 83% | 86% | 84% |
| Considered mental wellbeing | 77% | 75% | 69% |
| Had all the information needed | 99% | 92% | 95% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 88% | 92% | 92% |
| Needs were met | 81% | 90% | 92% |
| Overall | |||
| Overall experience good | 87% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 86% |
| Supported by local services | 76% | 70% | 74% |
| Discussed managing condition | 45% | 43% | 49% |
| Agreed a care plan | 40% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 1pm 1:30pm to 6:30pm |
| Tuesday | 8am to 1pm 1:30pm to 7pm |
| Wednesday | 8am to 1pm 1:30pm to 5:30pm |
| Thursday | 8am to 1pm 1:30pm to 6:30pm |
| Friday | 8am to 1pm 1:30pm to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 October 2020. Bank holidays may differ.
- Address
- 23 Beechcroft, New Costessey, Norwich, NR5 0RS
- Phone
- 01603 746683
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Norwich PCN (a group of local surgeries that share services)
- NHS code
- Y03595 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Old Palace Medical Practice
- 148 Old Palace Road, Norwich, NR2 4JA · 01603 663363
Access and facilities
- Disabled parking
- Induction loop
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 August 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 16.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Beechcroft and Old Palacethis surgery | – | 78 | 84% | 87% | Yes |
| Trinity & Bowthorpe Medical PracticeNorwich, NR5 9HA | 0.6 miles | 11 | 52% | 69% | Yes |
| Roundwell Medical CentreNorwich, NR5 0GB | 0.6 miles | 32 | 36% | 70% | Yes |
| Wensum Valley Medical PracticeNorwich, NR5 8AD | 1.4 miles | 34 | 68% | 77% | Yes |
| Uea Medical CentreNorwich, NR4 7TJ | 2.0 miles | 83 | 91% | 84% | Yes |
| Hellesdon Medical PracticeNorwich, NR6 5QJ | 2.3 miles | 61 | 76% | 85% | Yes |
| Drayton Medical PracticeNorwich, NR8 6EE | 2.3 miles | 66 | 57% | 87% | Yes |
| Marriott's Medical PracticesNorwich, NR8 6JR | 2.6 miles | 27 | 52% | 70% | Yes |
| Woodcock RD SurgeryNorwich, NR3 3UA | 2.7 miles | 64 | 71% | 78% | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 2.8 miles | 87 | 88% | 87% | Yes |
Common questions
Is Beechcroft and Old Palace taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Beechcroft and Old Palace was taking on new patients. You can register online through the NHS website or call the surgery on 01603 746683.
How do patients rate Beechcroft and Old Palace?
In the 2026 NHS GP Patient Survey, 87% of patients at Beechcroft and Old Palace said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Beechcroft and Old Palace?
The Care Quality Commission, which inspects GP surgeries in England, rated Beechcroft and Old Palace as Good at its last published inspection (report published 27 August 2019).
What are the opening times of Beechcroft and Old Palace?
Reception is open Monday 8am to 1pm 1:30pm to 6:30pm, Tuesday 8am to 1pm 1:30pm to 7pm, Wednesday 8am to 1pm 1:30pm to 5:30pm, Thursday 8am to 1pm 1:30pm to 6:30pm, Friday 8am to 1pm 1:30pm to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 October 2020. Bank holidays may differ.
How do I contact Beechcroft and Old Palace?
Call 01603 746683. You can also book and order repeat prescriptions in the NHS App. The address is 23 Beechcroft, New Costessey, Norwich, NR5 0RS.
Does Beechcroft and Old Palace have a branch surgery?
Yes. Beechcroft and Old Palace also runs Old Palace Medical Practice (148 Old Palace Road, Norwich, NR2 4JA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Beechcroft and Old Palace?
Around 6,933 patients are registered (January 2025). The surgery is part of West Norwich PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.