GP surgery in Norwich
Wensum Valley Medical Practice
West Earlham Health Centre, West Earlham, Norwich, NR5 8AD
Scores 34 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone63
- Easy to contact online44
- Good experience of getting in touch38
- Did not wait too long for the appointment4
Quality of care 41
- Patients rate the surgery as good43
- Patients got what they needed66
- Doctors and nurses listen32
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets36
- Children vaccinated on time26
What patients say
114 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-8
change since last year
2025: 85% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 75% |
| Easy to contact via website | 56% | 58% | 77% |
| Easy to contact via NHS App | 39% | 54% | 69% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 34% |
| Sees preferred clinician | 21% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 85% |
| Next steps within 2 days | 84% | 93% | 93% |
| Good experience of contacting | 71% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 64% |
| Waiting time was about right | 46% | 69% | 58% |
| Remote appointment | 16% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 95% |
| Treated with care and concern | 91% | 86% | 94% |
| Considered mental wellbeing | 70% | 75% | 81% |
| Had all the information needed | 86% | 92% | 97% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 95% | 92% | 100% |
| Needs were met | 93% | 90% | 94% |
| Overall | |||
| Overall experience good | 77% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 91% |
| Supported by local services | 69% | 70% | 71% |
| Discussed managing condition | 51% | 43% | 43% |
| Agreed a care plan | 44% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 November 2024. Bank holidays may differ.
- Address
- West Earlham Health Centre, West Earlham, Norwich, NR5 8AD
- Phone
- 01603 250660
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Norwich PCN (a group of local surgeries that share services)
- NHS code
- D82040 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Adelaide Street Health Centre
- Adelaide Street, Norwich, NR2 4JL
- Dr Finney & Partners
- Bates Green Surgery, 8a Bates Green, Norwich, NR5 8YT · 01603 749921
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.0% | 15.2% |
| Diabetes | 8.5% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 25.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 57% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wensum Valley Medical Practicethis surgery | – | 34 | 68% | 77% | Yes |
| Uea Medical CentreNorwich, NR4 7TJ | 0.6 miles | 83 | 91% | 84% | Yes |
| Trinity & Bowthorpe Medical PracticeNorwich, NR5 9HA | 1.1 miles | 11 | 52% | 69% | Yes |
| Beechcroft and Old PalaceNorwich, NR5 0RS | 1.4 miles | 78 | 84% | 87% | Yes |
| West Pottergate Medical PracNorwich, NR2 4BX | 1.7 miles | 87 | 88% | 87% | Yes |
| Roundwell Medical CentreNorwich, NR5 0GB | 1.9 miles | 32 | 36% | 70% | Yes |
| Vulnerable Adults ServiceNorwich, NR2 4SZ | 2.0 miles | – | – | – | Yes |
| St Stephens Gate Medical PartnershipNorwich, NR2 2TJ | 2.0 miles | 59 | 75% | 86% | Yes |
| Humbleyard PracticeNorwich, NR4 6TA | 2.0 miles | 6 | 25% | 55% | Yes |
| Oak Street Medical PracticeNorwich, NR3 3DL | 2.1 miles | 29 | 47% | 72% | Yes |
Uea Medical Centre is 0.6 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wensum Valley Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wensum Valley Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01603 250660.
How do patients rate Wensum Valley Medical Practice?
In the 2026 NHS GP Patient Survey, 77% of patients at Wensum Valley Medical Practice said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Wensum Valley Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Wensum Valley Medical Practice as Good at its last published inspection (report published 18 June 2024).
What are the opening times of Wensum Valley Medical Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 November 2024. Bank holidays may differ.
How do I contact Wensum Valley Medical Practice?
Call 01603 250660. You can also book and order repeat prescriptions in the NHS App. The address is West Earlham Health Centre, West Earlham, Norwich, NR5 8AD.
Does Wensum Valley Medical Practice have a branch surgery?
Yes. Wensum Valley Medical Practice also runs Adelaide Street Health Centre (Adelaide Street, Norwich, NR2 4JL) and Dr Finney & Partners (Bates Green Surgery, 8a Bates Green, Norwich, NR5 8YT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Wensum Valley Medical Practice?
Around 12,701 patients are registered (January 2025). The surgery is part of West Norwich PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.