GP surgery in North Somerset
Mendip Vale Medical Practice
Langford Surgery, Pudding Pie Lane, Langford, Bristol, BS40 5EL
Scores 30 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone48
- Easy to contact online32
- Good experience of getting in touch36
- Did not wait too long for the appointment21
Quality of care 34
- Patients rate the surgery as good29
- Patients got what they needed30
- Doctors and nurses listen41
- Patients trust the staff60
- Inspection rating (Requires improvement)2
- Health checks and screening done72
- Meets NHS clinical targets92
- Children vaccinated on time87
What patients say
182 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
0
change since last year
2025: 73% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 51% |
| Easy to contact via website | 50% | 58% | 41% |
| Easy to contact via NHS App | 48% | 54% | 46% |
| Reception staff helpful | 89% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 27% |
| Sees preferred clinician | 34% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 82% |
| Next steps within 2 days | 78% | 93% | 76% |
| Good experience of contacting | 71% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 46% |
| Waiting time was about right | 60% | 69% | 63% |
| Remote appointment | 15% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 86% |
| Treated with care and concern | 87% | 86% | 85% |
| Considered mental wellbeing | 78% | 75% | 66% |
| Had all the information needed | 86% | 92% | 90% |
| Confidence and trust | 95% | 93% | 92% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 88% | 90% | 93% |
| Overall | |||
| Overall experience good | 73% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 82% |
| Supported by local services | 64% | 70% | 72% |
| Discussed managing condition | 47% | 43% | 45% |
| Agreed a care plan | 33% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 182 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 8 February 2024. Bank holidays may differ.
- Address
- Langford Surgery, Pudding Pie Lane, Langford, Bristol, BS40 5EL
- Phone
- 01934 839820
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mendip Vale PCN (a group of local surgeries that share services)
- NHS code
- L81086 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Mendip Vale Medical Practice (Yatton)
- 155 Mendip Road, Yatton, Bristol, BS49 4ER
- Riverbank Medical Centre
- Walford Avenue, Weston-super-Mare, BS22 7YZ
- St Georges Surgery
- 135 Pastures Avenue, St. Georges, Weston-super-Mare, BS22 7SB
- Sunnyside Surgery
- 4 Sunnyside Road, Clevedon, BS21 7TA
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 10 October 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 15.9% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Mendip Vale Medical Practicethis surgery | – | 30 | 61% | 73% | Yes |
| Winscombe SurgeryWinscombe, BS25 1AF | 2.7 miles | 63 | 66% | 84% | Yes |
| Axbridge SurgeryAxbridge, BS26 2BJ | 4.1 miles | 21 | 59% | 70% | Yes |
| Cheddar Medical CentreCheddar, BS27 3NZ | 4.6 miles | 73 | 81% | 84% | Yes |
| Stafford Medical GroupWeston-super-Mare, BS24 7DX | 5.6 miles | 19 | 41% | 71% | Yes |
| The Cedars SurgeryWeston-super-Mare, BS22 6AJ | 6.1 miles | 43 | 43% | 71% | Yes |
| Tyntesfield Medical GroupBristol, BS48 2XX | 6.4 miles | 89 | 79% | 90% | Yes |
| Chew Medical PracticeBristol, BS40 8UE | 6.8 miles | 85 | 94% | 88% | Yes |
| Harptree SurgeryBristol, BS40 6HF | 7.0 miles | 93 | 78% | 92% | Yes |
| The Milton SurgeryWeston-super-Mare, BS22 8AG | 7.1 miles | 75 | 71% | 85% | Yes |
Winscombe Surgery is 2.7 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Mendip Vale Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Mendip Vale Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01934 839820.
How do patients rate Mendip Vale Medical Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at Mendip Vale Medical Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Mendip Vale Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Mendip Vale Medical Practice as Requires improvement at its last published inspection (report published 10 October 2024).
What are the opening times of Mendip Vale Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 8 February 2024. Bank holidays may differ.
How do I contact Mendip Vale Medical Practice?
Call 01934 839820. You can also book and order repeat prescriptions in the NHS App. The address is Langford Surgery, Pudding Pie Lane, Langford, Bristol, BS40 5EL.
Does Mendip Vale Medical Practice have a branch surgery?
Yes. Mendip Vale Medical Practice also runs Mendip Vale Medical Practice (Yatton) (155 Mendip Road, Yatton, Bristol, BS49 4ER) and Riverbank Medical Centre (Walford Avenue, Weston-super-Mare, BS22 7YZ) and St Georges Surgery (135 Pastures Avenue, St. Georges, Weston-super-Mare, BS22 7SB) and Sunnyside Surgery (4 Sunnyside Road, Clevedon, BS21 7TA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Mendip Vale Medical Practice?
Around 46,202 patients are registered (January 2025). The surgery is part of Mendip Vale PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.