GP surgery in Bath and North East Somerset
Harptree Surgery
Bristol Road, West Harptree, Bristol, BS40 6HF
Scores 93 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 93
- Easy to get through on the phone80
- Easy to contact online82
- Good experience of getting in touch91
- Did not wait too long for the appointment96
Quality of care 88
- Patients rate the surgery as good92
- Patients got what they needed98
- Doctors and nurses listen72
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets11
- Children vaccinated on time75
What patients say
102 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 91% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 81% |
| Easy to contact via website | 73% | 58% | 65% |
| Easy to contact via NHS App | 55% | 54% | 59% |
| Reception staff helpful | 97% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 34% |
| Sees preferred clinician | 66% | 42% | 66% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 96% |
| Next steps within 2 days | 95% | 93% | 97% |
| Good experience of contacting | 90% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 67% |
| Waiting time was about right | 92% | 69% | 85% |
| Remote appointment | 19% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 94% |
| Considered mental wellbeing | 85% | 75% | 87% |
| Had all the information needed | 99% | 92% | 94% |
| Confidence and trust | 100% | 93% | 99% |
| Involved in decisions | 100% | 92% | 95% |
| Needs were met | 99% | 90% | 95% |
| Overall | |||
| Overall experience good | 92% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 83% |
| Supported by local services | 80% | 70% | 69% |
| Discussed managing condition | 48% | 43% | 49% |
| Agreed a care plan | 26% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Bristol Road, West Harptree, Bristol, BS40 6HF
- Phone
- 01761 221406
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Three Valleys Health PCN (a group of local surgeries that share services)
- NHS code
- L81030 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Gollin & Partners
- Cameley Surgery, Wells Road, Temple Cloud, Bristol, BS39 5BW · 01761 452205
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 May 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Harptree Surgerythis surgery | – | 93 | 78% | 92% | Yes |
| Chew Medical PracticeBristol, BS40 8UE | 3.1 miles | 85 | 94% | 88% | Yes |
| Elm Hayes SurgeryBristol, BS39 7SF | 6.1 miles | 47 | 50% | 77% | Yes |
| Cheddar Medical CentreCheddar, BS27 3NZ | 6.7 miles | 73 | 81% | 84% | Yes |
| St. Mary's SurgeryBath, BA2 0HX | 6.7 miles | 82 | 74% | 89% | Yes |
| Hartwood HealthcareBristol, BS13 0JP | 6.9 miles | 43 | 62% | 84% | Yes |
| Hillview Family PracticeBristol, BS13 0JP | 6.9 miles | 14 | 47% | 72% | Yes |
| Somer Valley Medical GroupRadstock, BA3 2UH | 6.9 miles | 44 | 46% | 79% | Yes |
| Mendip Vale Medical PracticeBristol, BS40 5EL | 7.0 miles | 30 | 61% | 73% | Yes |
| Grange Road SurgeryBristol, BS13 8LD | 7.1 miles | 22 | 51% | 79% | Yes |
Common questions
Is Harptree Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Harptree Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01761 221406.
How do patients rate Harptree Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Harptree Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Harptree Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Harptree Surgery as Good at its last published inspection (report published 18 May 2016).
What are the opening times of Harptree Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Harptree Surgery?
Call 01761 221406. You can also book and order repeat prescriptions in the NHS App. The address is Bristol Road, West Harptree, Bristol, BS40 6HF.
Does Harptree Surgery have a branch surgery?
Yes. Harptree Surgery also runs Dr Gollin & Partners (Cameley Surgery, Wells Road, Temple Cloud, Bristol, BS39 5BW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Harptree Surgery?
Around 6,760 patients are registered (January 2025). The surgery is part of Three Valleys Health PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.