GP surgery in Nailsea
Tyntesfield Medical Group
Tower House Medical Centre, Stock Way South, Nailsea, Bristol, BS48 2XX
Scores 89 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone81
- Easy to contact online48
- Good experience of getting in touch89
- Did not wait too long for the appointment94
Quality of care 84
- Patients rate the surgery as good87
- Patients got what they needed79
- Doctors and nurses listen70
- Patients trust the staff47
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets90
- Children vaccinated on time88
What patients say
182 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 93% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 81% |
| Easy to contact via website | 57% | 58% | 64% |
| Easy to contact via NHS App | 57% | 54% | 68% |
| Reception staff helpful | 94% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 34% |
| Sees preferred clinician | 65% | 42% | 79% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 92% |
| Next steps within 2 days | 94% | 93% | 99% |
| Good experience of contacting | 89% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 80% |
| Waiting time was about right | 90% | 69% | 88% |
| Remote appointment | 22% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 95% |
| Treated with care and concern | 93% | 86% | 95% |
| Considered mental wellbeing | 70% | 75% | 85% |
| Had all the information needed | 98% | 92% | 98% |
| Confidence and trust | 93% | 93% | 98% |
| Involved in decisions | 96% | 92% | 98% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 90% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 86% |
| Supported by local services | 79% | 70% | 86% |
| Discussed managing condition | 36% | 43% | 35% |
| Agreed a care plan | 33% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 182 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 November 2024. Bank holidays may differ.
- Address
- Tower House Medical Centre, Stock Way South, Nailsea, Bristol, BS48 2XX
- Phone
- 01275 866700
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tyntesfield PCN (a group of local surgeries that share services)
- NHS code
- L81034 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Backwell Medical Centre
- 15 West Town Road, Backwell, Bristol, BS48 3HA
- Brockway Medical Centre
- 8 Brockway, Nailsea, Bristol, BS48 1BZ
- Long Ashton Surgery
- Headley House, 55 - 57 Rayens Cross Road, Long Ashton, Bristol, BS41 9DY
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Lift
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 11.0% | 13.9% |
| Smoking | 7.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Tyntesfield Medical Groupthis surgery | – | 89 | 79% | 90% | Yes |
| Portishead Medical GroupBristol, BS20 6AQ | 3.5 miles | 60 | 64% | 81% | Yes |
| Harbourside Family PracticeBristol, BS20 7QA | 3.6 miles | 85 | 85% | 85% | Yes |
| Clevedon Medical CentreClevedon, BS21 6DG | 3.7 miles | 69 | 66% | 84% | Yes |
| Heywood Family PracticeBristol, BS20 0DL | 4.5 miles | 74 | 86% | 85% | Yes |
| Shirehampton Group PracticeBristol, BS11 9SB | 5.3 miles | 53 | 61% | 83% | Yes |
| Grange Road SurgeryBristol, BS13 8LD | 6.2 miles | 22 | 51% | 79% | Yes |
| The Lennard SurgeryBristol, BS13 7JD | 6.4 miles | 46 | 59% | 76% | Yes |
| Mendip Vale Medical PracticeBristol, BS40 5EL | 6.4 miles | 30 | 61% | 73% | Yes |
| Pembroke Road SurgeryBristol, BS8 3EU | 6.5 miles | 70 | 82% | 86% | Yes |
Common questions
Is Tyntesfield Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Tyntesfield Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01275 866700.
How do patients rate Tyntesfield Medical Group?
In the 2026 NHS GP Patient Survey, 90% of patients at Tyntesfield Medical Group said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Tyntesfield Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Tyntesfield Medical Group as Good at its last published inspection (report published 7 March 2017).
What are the opening times of Tyntesfield Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 November 2024. Bank holidays may differ.
How do I contact Tyntesfield Medical Group?
Call 01275 866700. You can also book and order repeat prescriptions in the NHS App. The address is Tower House Medical Centre, Stock Way South, Nailsea, Bristol, BS48 2XX.
Does Tyntesfield Medical Group have a branch surgery?
Yes. Tyntesfield Medical Group also runs Backwell Medical Centre (15 West Town Road, Backwell, Bristol, BS48 3HA) and Brockway Medical Centre (8 Brockway, Nailsea, Bristol, BS48 1BZ) and Long Ashton Surgery (Headley House, 55 - 57 Rayens Cross Road, Long Ashton, Bristol, BS41 9DY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Tyntesfield Medical Group?
Around 34,422 patients are registered (January 2025). The surgery is part of Tyntesfield PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.