GP surgery in Bradford
Modality Partnership (Awc)
Heathcliffe Mews, Haworth, Keighley, BD22 8DH
Scores 21 out of 100, below average for a GP surgery in England. 66% of patients say their experience is good and 19% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone1
- Easy to contact online35
- Good experience of getting in touch15
- Did not wait too long for the appointment42
Quality of care 35
- Patients rate the surgery as good14
- Patients got what they needed53
- Doctors and nurses listen44
- Patients trust the staff26
- Inspection rating (Outstanding)98
- Health checks and screening done45
- Meets NHS clinical targets17
- Children vaccinated on time31
What patients say
191 patients answered the 2026 NHS survey about this surgery.
19%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 76% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 19% | 57% | 23% |
| Easy to contact via website | 52% | 58% | 47% |
| Easy to contact via NHS App | 34% | 54% | 31% |
| Reception staff helpful | 81% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 26% |
| Sees preferred clinician | 23% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 84% |
| Next steps within 2 days | 88% | 93% | 93% |
| Good experience of contacting | 61% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 39% |
| Waiting time was about right | 69% | 69% | 71% |
| Remote appointment | 27% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 90% |
| Treated with care and concern | 78% | 86% | 90% |
| Considered mental wellbeing | 60% | 75% | 81% |
| Had all the information needed | 89% | 92% | 92% |
| Confidence and trust | 90% | 93% | 94% |
| Involved in decisions | 92% | 92% | 89% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 66% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 73% |
| Supported by local services | 63% | 70% | 72% |
| Discussed managing condition | 29% | 43% | 47% |
| Agreed a care plan | 28% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 191 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 June 2019. Bank holidays may differ.
- Address
- Heathcliffe Mews, Haworth, Keighley, BD22 8DH
- Phone
- 01535 606415
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Modality (Keighley) PCN (a group of local surgeries that share services)
- NHS code
- B83033 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cross Hills Group Practice
- Holme Lane, Cross Hills, Keighley, BD20 7LG
- Farfield Group Practice
- St. Andrew's Surgeries, West Lane, Keighley, BD21 2LD
- Fisher Medical Centre
- Millfields, Coach Street, Skipton, BD23 1EU
- Gargrave
- Higherlands Close, Gargrave, Skipton, BD23 3RF
- Haworth Medical Practice
- Heathcliffe Mews, Haworth, Keighley, BD22 8DH
- Holycroft Surgery
- Oakworth Road, Keighley, BD21 1SA
- Long Lee Surgery
- 172a Long Lee Lane, Long Lee, Keighley, BD21 4TT · 01535 609249
- Oakworth Medical Practice
- 3 Lidget Mill, Lidget, Oakworth, Keighley, BD22 7HN
- Silsden & Steeton Medical Practice
- Elliott Street, Silsden, Keighley, BD20 0DG
- Steeton Surgery
- Chapel Road, Steeton, Keighley, BD20 6NU
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 16.9% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Modality Partnership (Awc)this surgery | – | 21 | 19% | 66% | Yes |
| Ling House Medical CentreKeighley, BD21 2JH | 3.1 miles | 9 | 32% | 71% | Yes |
| The Wilsden Medical PracticeBradford, BD15 0NJ | 3.9 miles | 42 | 45% | 67% | Yes |
| The Springfield Surgery (Bingley)Bingley, BD16 4RP | 5.3 miles | 63 | 59% | 80% | Yes |
| Bingley Medical PracticeBingley, BD16 4RP | 5.3 miles | 61 | 59% | 87% | Yes |
| Oak Glen SurgeryBingley, BD16 3PA | 5.9 miles | 85 | 85% | 89% | Yes |
| Keighley Road SurgeryHalifax, HX2 9LL | 5.9 miles | 4 | 33% | 47% | Yes |
| The Willows Medical PracticeBradford, BD13 2GD | 6.1 miles | 5 | 19% | 51% | – |
| Hebden Bridge Group PracticeHebden Bridge, HX7 7BZ | 6.5 miles | 85 | 77% | 88% | Yes |
| Leylands Lane Medical PracticeBradford, BD9 5PZ | 6.7 miles | 12 | 41% | 66% | Yes |
The Wilsden Medical Practice is 3.9 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Modality Partnership (Awc) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Modality Partnership (Awc) was taking on new patients. You can register online through the NHS website or call the surgery on 01535 606415.
How do patients rate Modality Partnership (Awc)?
In the 2026 NHS GP Patient Survey, 66% of patients at Modality Partnership (Awc) said their overall experience was good. The England average is 77%. 19% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Modality Partnership (Awc)?
The Care Quality Commission, which inspects GP surgeries in England, rated Modality Partnership (Awc) as Outstanding at its last published inspection (report published 28 August 2024).
What are the opening times of Modality Partnership (Awc)?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 June 2019. Bank holidays may differ.
How do I contact Modality Partnership (Awc)?
Call 01535 606415. You can also book and order repeat prescriptions in the NHS App. The address is Heathcliffe Mews, Haworth, Keighley, BD22 8DH.
Does Modality Partnership (Awc) have a branch surgery?
Yes. Modality Partnership (Awc) also runs Cross Hills Group Practice (Holme Lane, Cross Hills, Keighley, BD20 7LG) and Farfield Group Practice (St. Andrew's Surgeries, West Lane, Keighley, BD21 2LD) and Fisher Medical Centre (Millfields, Coach Street, Skipton, BD23 1EU) and Gargrave (Higherlands Close, Gargrave, Skipton, BD23 3RF) and Haworth Medical Practice (Heathcliffe Mews, Haworth, Keighley, BD22 8DH) and Holycroft Surgery (Oakworth Road, Keighley, BD21 1SA) and Long Lee Surgery (172a Long Lee Lane, Long Lee, Keighley, BD21 4TT) and Oakworth Medical Practice (3 Lidget Mill, Lidget, Oakworth, Keighley, BD22 7HN) and Silsden & Steeton Medical Practice (Elliott Street, Silsden, Keighley, BD20 0DG) and Steeton Surgery (Chapel Road, Steeton, Keighley, BD20 6NU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Modality Partnership (Awc)?
Around 86,592 patients are registered (January 2025). The surgery is part of Modality (Keighley) PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.