GP surgery in Bradford
The Willows Medical Practice
8 Osbourne Drive, Queensbury, Bradford, BD13 2GD
Scores 5 out of 100, poor for a GP surgery in England. 51% of patients say their experience is good and 19% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 4
- Easy to get through on the phone1
- Easy to contact online1
- Good experience of getting in touch1
- Did not wait too long for the appointment27
Quality of care 10
- Patients rate the surgery as good2
- Patients got what they needed1
- Doctors and nurses listen1
- Patients trust the staff1
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets79
- Children vaccinated on time72
What patients say
122 patients answered the 2026 NHS survey about this surgery.
19%
find the phone easy
well below the England average (57%)
51%
say their experience is good
well below the England average (77%)
-18
change since last year
2025: 68% · 2026: 51%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 19% | 57% | 22% |
| Easy to contact via website | 21% | 58% | 16% |
| Easy to contact via NHS App | 25% | 54% | 19% |
| Reception staff helpful | 65% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 23% |
| Sees preferred clinician | 13% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 63% | 84% | 70% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 40% | 73% | 48% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 32% |
| Waiting time was about right | 63% | 69% | 69% |
| Remote appointment | 31% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 69% | 87% | 76% |
| Treated with care and concern | 72% | 86% | 80% |
| Considered mental wellbeing | 60% | 75% | 61% |
| Had all the information needed | 90% | 92% | 91% |
| Confidence and trust | 79% | 93% | 87% |
| Involved in decisions | 80% | 92% | 89% |
| Needs were met | 75% | 90% | 89% |
| Overall | |||
| Overall experience good | 51% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 69% |
| Supported by local services | 64% | 70% | 70% |
| Discussed managing condition | 27% | 43% | 35% |
| Agreed a care plan | 35% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
Opening times not collected yet.
- Address
- 8 Osbourne Drive, Queensbury, Bradford, BD13 2GD
- Phone
- 01274 888350
- Works with
- Affinity Care PCN (a group of local surgeries that share services)
- NHS code
- B83020
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Denholme Medical Practice
- 1 Back Ann Street, Denholme, Bradford, BD13 4AS
- Thornton Medical Practice
- 4 Craven Avenue, Thornton, Bradford, BD13 3LG
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.3% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 17.9% | 14.3% |
| Obesity | 20.7% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 54% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Willows Medical Practicethis surgery | – | 5 | 19% | 51% | – |
| Hollyns Health & WellbeingBradford, BD14 6NF | 1.6 miles | 16 | 31% | 67% | Yes |
| Keighley Road SurgeryHalifax, HX2 9LL | 2.1 miles | 4 | 33% | 47% | Yes |
| Beechwood Medical CentreHalifax, HX2 8AL | 2.2 miles | 47 | 74% | 75% | Yes |
| Caritas Group PracticeHalifax, HX3 6EL | 2.8 miles | 21 | 58% | 67% | Yes |
| Parklands Medical PracticeBradford, BD6 2DD | 2.8 miles | 1 | 25% | 59% | Yes |
| Wibsey & Queensbury Medical PracticeBradford, BD6 1TD | 2.8 miles | 20 | 25% | 74% | Yes |
| The Ridge Medical PracticeBradford, BD7 3JX | 3.0 miles | 1 | 17% | 42% | Yes |
| Plane Trees Group PracticeHalifax, HX2 0QL | 3.2 miles | 70 | 74% | 83% | Yes |
| Grange Medical CentreBradford, BD7 3AH | 3.2 miles | 2 | 40% | 45% | Yes |
Hollyns Health & Wellbeing is 1.6 miles away, scores 16 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate The Willows Medical Practice?
In the 2026 NHS GP Patient Survey, 51% of patients at The Willows Medical Practice said their overall experience was good. The England average is 77%. 19% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Willows Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Willows Medical Practice as Good at its last published inspection (report published 11 August 2025).
How do I contact The Willows Medical Practice?
Call 01274 888350. The address is 8 Osbourne Drive, Queensbury, Bradford, BD13 2GD.
Does The Willows Medical Practice have a branch surgery?
Yes. The Willows Medical Practice also runs Denholme Medical Practice (1 Back Ann Street, Denholme, Bradford, BD13 4AS) and Thornton Medical Practice (4 Craven Avenue, Thornton, Bradford, BD13 3LG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Willows Medical Practice?
Around 18,311 patients are registered (January 2025). The surgery is part of Affinity Care PCN, a group of local surgeries that share staff and services, in the West Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.