GP surgery in Leyland
Moss Side Medical Centre
16 Moss Side Way, Leyland, PR26 7XL
Scores 14 out of 100, poor for a GP surgery in England. 75% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Inadequate in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone38
- Easy to contact online6
- Good experience of getting in touch20
- Did not wait too long for the appointment34
Quality of care 8
- Patients rate the surgery as good36
- Patients got what they needed7
- Doctors and nurses listen20
- Patients trust the staff8
- Inspection rating (Inadequate)0
- Health checks and screening done37
- Meets NHS clinical targets15
- Children vaccinated on time49
What patients say
90 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
75%
say their experience is good
about the England average (77%)
+7
change since last year
2025: 68% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 69% |
| Easy to contact via website | 33% | 58% | 45% |
| Easy to contact via NHS App | 57% | 54% | 43% |
| Reception staff helpful | 92% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 25% |
| Sees preferred clinician | 36% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 97% |
| Good experience of contacting | 64% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 64% |
| Waiting time was about right | 66% | 69% | 65% |
| Remote appointment | 17% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 79% |
| Treated with care and concern | 85% | 86% | 83% |
| Considered mental wellbeing | 63% | 75% | 66% |
| Had all the information needed | 86% | 92% | 86% |
| Confidence and trust | 86% | 93% | 85% |
| Involved in decisions | 92% | 92% | 84% |
| Needs were met | 82% | 90% | 87% |
| Overall | |||
| Overall experience good | 75% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 87% |
| Supported by local services | 84% | 70% | 71% |
| Discussed managing condition | 41% | 43% | 36% |
| Agreed a care plan | 42% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 November 2025. Bank holidays may differ.
- Address
- 16 Moss Side Way, Leyland, PR26 7XL
- Phone
- 01772 282690
- [email protected]
- Website
- www.mosssidemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Leyland PCN (a group of local surgeries that share services)
- NHS code
- P81186 · NHS profile
Access and facilities
- Accessible toilets
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available in-person
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Inadequate |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 28.2% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 72% | 57% |
| Diabetes: annual foot check | 54% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Moss Side Medical Centrethis surgery | – | 14 | 56% | 75% | Yes |
| Station SurgeryLeyland, PR25 1HR | 0.7 miles | 16 | 54% | 72% | Yes |
| Worden Medical CentreLeyland, PR25 1HR | 0.7 miles | 47 | 50% | 89% | Yes |
| Central Park SurgeryLeyland, PR25 2TD | 1.3 miles | 73 | 80% | 81% | Yes |
| Sandy Lane SurgeryLeyland, PR25 2EB | 1.3 miles | 69 | 81% | 81% | Yes |
| New Longton SurgeryPreston, PR4 4LU | 2.4 miles | 98 | 94% | 91% | Yes |
| The Euxton Medical CentreChorley, PR7 6AH | 2.5 miles | 91 | 73% | 96% | Yes |
| The Village Surgeries Croston&ecclestonLeyland, PR26 9HJ | 2.7 miles | 90 | 84% | 88% | Yes |
| Buckshaw Village Health CentreChorley, PR7 7HZ | 3.0 miles | 38 | 55% | 75% | Yes |
| Lostock Hall Medical CentrePreston, PR5 5AB | 3.0 miles | 52 | 72% | 83% | Yes |
Worden Medical Centre is 0.7 miles away, scores 47 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Moss Side Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Moss Side Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01772 282690.
How do patients rate Moss Side Medical Centre?
In the 2026 NHS GP Patient Survey, 75% of patients at Moss Side Medical Centre said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Moss Side Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Moss Side Medical Centre as Inadequate at its last published inspection (report published 29 July 2024).
What are the opening times of Moss Side Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 November 2025. Bank holidays may differ.
How do I contact Moss Side Medical Centre?
Call 01772 282690 or visit its website, www.mosssidemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 16 Moss Side Way, Leyland, PR26 7XL.
How many patients are registered at Moss Side Medical Centre?
Around 4,742 patients are registered (January 2025). The surgery is part of Leyland PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.