GP surgery in East Hertfordshire
Much Hadham Health Centre
Hadham Cross, Much Hadham, SG10 6DE
Scores 95 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 94% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 98
- Easy to get through on the phone98
- Easy to contact online83
- Good experience of getting in touch98
- Did not wait too long for the appointment93
Quality of care 88
- Patients rate the surgery as good92
- Patients got what they needed91
- Doctors and nurses listen86
- Patients trust the staff78
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets16
- Children vaccinated on time31
What patients say
108 patients answered the 2026 NHS survey about this surgery.
94%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 92% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 94% | 57% | 96% |
| Easy to contact via website | 73% | 58% | 68% |
| Easy to contact via NHS App | 71% | 54% | 63% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 36% |
| Sees preferred clinician | 72% | 42% | 74% |
| What happened when they got in touch | |||
| Knew what would happen next | 98% | 84% | 95% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 96% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 75% |
| Waiting time was about right | 89% | 69% | 86% |
| Remote appointment | 23% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 97% |
| Treated with care and concern | 93% | 86% | 97% |
| Considered mental wellbeing | 86% | 75% | 90% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 97% | 93% | 99% |
| Involved in decisions | 99% | 92% | 98% |
| Needs were met | 97% | 90% | 98% |
| Overall | |||
| Overall experience good | 92% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 97% | 79% | 88% |
| Supported by local services | 87% | 70% | 65% |
| Discussed managing condition | 37% | 43% | 42% |
| Agreed a care plan | 54% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | Unknown |
| Tuesday | Unknown |
| Wednesday | Unknown |
| Thursday | Unknown |
| Friday | Unknown |
| Saturday | Unknown |
| Sunday | Unknown |
Bank holidays may differ.
- Address
- Hadham Cross, Much Hadham, SG10 6DE
- Phone
- 01279 842242
- Website
- www.muchhadhamhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stort Valley & Villages PCN (a group of local surgeries that share services)
- NHS code
- E82021 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hunsdon Village Hall
- 45 High Street, Hunsdon, Ware, SG12 8NJ
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Much Hadham Health Centrethis surgery | – | 95 | 94% | 93% | Yes |
| The Buntingford & Puckeridge Medical PracWare, SG11 1TF | 3.5 miles | 72 | 79% | 89% | Yes |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 3.8 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 3.8 miles | – | – | – | – |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 3.8 miles | – | – | – | – |
| Church Street PartnershipBishop's Stortford, CM23 2LY | 4.0 miles | 11 | 33% | 62% | Yes |
| South Street SurgeryBishop's Stortford, CM23 3AP | 4.0 miles | 37 | 49% | 82% | Yes |
| Central SurgerySawbridgeworth, CM21 9AQ | 4.1 miles | 45 | 66% | 74% | Yes |
| Helix Medical CentreBishop's Stortford, CM23 5JH | 4.6 miles | 51 | 63% | 79% | Yes |
| Dolphin House SurgeryWare, SG12 9HJ | 5.0 miles | 87 | 73% | 89% | Yes |
Common questions
Is Much Hadham Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Much Hadham Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01279 842242.
How do patients rate Much Hadham Health Centre?
In the 2026 NHS GP Patient Survey, 93% of patients at Much Hadham Health Centre said their overall experience was good. The England average is 77%. 94% found it easy to get through by phone (England 57%). Its GPScore is 95 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Much Hadham Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Much Hadham Health Centre as Good at its last published inspection (report published 2 February 2017).
What are the opening times of Much Hadham Health Centre?
Reception is open Monday Unknown, Tuesday Unknown, Wednesday Unknown, Thursday Unknown, Friday Unknown, Saturday Unknown, Sunday Unknown. Bank holidays may differ.
How do I contact Much Hadham Health Centre?
Call 01279 842242 or visit its website, www.muchhadhamhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hadham Cross, Much Hadham, SG10 6DE.
Does Much Hadham Health Centre have a branch surgery?
Yes. Much Hadham Health Centre also runs Hunsdon Village Hall (45 High Street, Hunsdon, Ware, SG12 8NJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Much Hadham Health Centre?
Around 6,664 patients are registered (January 2025). The surgery is part of Stort Valley & Villages PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.