GP surgery in East Hertfordshire
The Buntingford & Puckeridge Medical Prac
Station Road, Puckeridge, Ware, SG11 1TF
Scores 72 out of 100, good for a GP surgery in England. 89% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone82
- Easy to contact online26
- Good experience of getting in touch61
- Did not wait too long for the appointment37
Quality of care 86
- Patients rate the surgery as good83
- Patients got what they needed78
- Doctors and nurses listen74
- Patients trust the staff91
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets44
- Children vaccinated on time57
What patients say
109 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 87% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 67% |
| Easy to contact via website | 47% | 58% | 48% |
| Easy to contact via NHS App | 54% | 54% | 43% |
| Reception staff helpful | 94% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 32% |
| Sees preferred clinician | 57% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 89% | 93% | 96% |
| Good experience of contacting | 79% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 65% |
| Waiting time was about right | 67% | 69% | 65% |
| Remote appointment | 19% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 89% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 79% | 75% | 69% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 98% | 93% | 96% |
| Involved in decisions | 95% | 92% | 98% |
| Needs were met | 95% | 90% | 92% |
| Overall | |||
| Overall experience good | 89% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 82% |
| Supported by local services | 90% | 70% | 76% |
| Discussed managing condition | 37% | 43% | 42% |
| Agreed a care plan | 35% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 8pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 January 2025. Bank holidays may differ.
- Address
- Station Road, Puckeridge, Ware, SG11 1TF
- Phone
- 01920 823860
- [email protected]
- Website
- www.buntingfordandpuckeridgepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ware and Rurals PCN (a group of local surgeries that share services)
- NHS code
- E82038 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Buntingford Medical Centre
- White Hart Close, Buntingford, SG9 9DQ
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 6.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Buntingford & Puckeridge Medical Practhis surgery | – | 72 | 79% | 89% | Yes |
| Much Hadham Health CentreMuch Hadham, SG10 6DE | 3.5 miles | 95 | 94% | 93% | Yes |
| New River HealthWare, SG12 9EF | 5.7 miles | 31 | 42% | 74% | Yes |
| Dolphin House SurgeryWare, SG12 9HJ | 5.8 miles | 87 | 73% | 89% | Yes |
| Church Street PartnershipBishop's Stortford, CM23 2LY | 6.1 miles | 11 | 33% | 62% | Yes |
| Watton Place ClinicHertford, SG14 3SY | 6.1 miles | 74 | 89% | 83% | Yes |
| South Street SurgeryBishop's Stortford, CM23 3AP | 6.2 miles | 37 | 49% | 82% | Yes |
| Helix Medical CentreBishop's Stortford, CM23 5JH | 6.8 miles | 51 | 63% | 79% | Yes |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 7.3 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 7.3 miles | – | – | – | – |
Much Hadham Health Centre is 3.5 miles away, scores 95 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Buntingford & Puckeridge Medical Prac taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Buntingford & Puckeridge Medical Prac was taking on new patients. You can register online through the NHS website or call the surgery on 01920 823860.
How do patients rate The Buntingford & Puckeridge Medical Prac?
In the 2026 NHS GP Patient Survey, 89% of patients at The Buntingford & Puckeridge Medical Prac said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for The Buntingford & Puckeridge Medical Prac?
The Care Quality Commission, which inspects GP surgeries in England, rated The Buntingford & Puckeridge Medical Prac as Good at its last published inspection (report published 11 April 2016).
What are the opening times of The Buntingford & Puckeridge Medical Prac?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 8pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 January 2025. Bank holidays may differ.
How do I contact The Buntingford & Puckeridge Medical Prac?
Call 01920 823860 or visit its website, www.buntingfordandpuckeridgepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Station Road, Puckeridge, Ware, SG11 1TF.
Does The Buntingford & Puckeridge Medical Prac have a branch surgery?
Yes. The Buntingford & Puckeridge Medical Prac also runs Buntingford Medical Centre (White Hart Close, Buntingford, SG9 9DQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Buntingford & Puckeridge Medical Prac?
Around 20,264 patients are registered (January 2025). The surgery is part of Ware and Rurals PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.