GP surgery in Bishop's Stortford
South Street Surgery
83 South Street, Bishop's Stortford, CM23 3AP
Scores 37 out of 100, below average for a GP surgery in England. 82% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone26
- Easy to contact online47
- Good experience of getting in touch34
- Did not wait too long for the appointment35
Quality of care 50
- Patients rate the surgery as good61
- Patients got what they needed32
- Doctors and nurses listen56
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets56
- Children vaccinated on time53
What patients say
119 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
+8
change since last year
2025: 74% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 39% |
| Easy to contact via website | 57% | 58% | 65% |
| Easy to contact via NHS App | 49% | 54% | 61% |
| Reception staff helpful | 85% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 22% |
| Sees preferred clinician | 44% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 80% |
| Next steps within 2 days | 85% | 93% | 85% |
| Good experience of contacting | 70% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 44% |
| Waiting time was about right | 66% | 69% | 66% |
| Remote appointment | 34% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 91% |
| Treated with care and concern | 86% | 86% | 83% |
| Considered mental wellbeing | 75% | 75% | 65% |
| Had all the information needed | 90% | 92% | 91% |
| Confidence and trust | 89% | 93% | 94% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 82% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 91% |
| Supported by local services | 76% | 70% | 65% |
| Discussed managing condition | 45% | 43% | 42% |
| Agreed a care plan | 51% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 5:30pm |
| Tuesday | 8am to 5:30pm |
| Wednesday | 8am to 5:30pm |
| Thursday | 8am to 5:30pm |
| Friday | 8am to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 September 2024. Bank holidays may differ.
- Address
- 83 South Street, Bishop's Stortford, CM23 3AP
- Phone
- 01279 465700
- Website
- www.southstreetsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Stort Valley & Villages PCN (a group of local surgeries that share services)
- NHS code
- E82074 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bishop's Park Health Centre
- Lancaster Way, Bishops Stortford, CM23 4DA · 01279 710800
- South Street Branch Surgery
- Cavell Drive, Bishop's Stortford, CM23 5JH
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Toilets
- Train station nearby
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 4.9% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| South Street Surgerythis surgery | – | 37 | 49% | 82% | Yes |
| Church Street PartnershipBishop's Stortford, CM23 2LY | 0.3 miles | 11 | 33% | 62% | Yes |
| Helix Medical CentreBishop's Stortford, CM23 5JH | 0.6 miles | 51 | 63% | 79% | Yes |
| Peacock SurgeryStansted, CM24 8XG | 3.0 miles | 74 | 83% | 85% | Yes |
| Central SurgerySawbridgeworth, CM21 9AQ | 3.8 miles | 45 | 66% | 74% | Yes |
| The Eden SurgeriesBishops Stortford, CM22 7EH | 4.0 miles | 17 | 40% | 72% | Yes |
| Much Hadham Health CentreMuch Hadham, SG10 6DE | 4.0 miles | 95 | 94% | 93% | Yes |
| Gardens and Jacobs Medical PartnershipSawbridgeworth, CM21 0HH | 4.3 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 4.3 miles | – | – | – | – |
| The Rivers HospitalSawbridgeworth, CM21 0HH | 4.3 miles | – | – | – | – |
Helix Medical Centre is 0.6 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is South Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), South Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01279 465700.
How do patients rate South Street Surgery?
In the 2026 NHS GP Patient Survey, 82% of patients at South Street Surgery said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 37 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for South Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated South Street Surgery as Good at its last published inspection (report published 28 October 2016).
What are the opening times of South Street Surgery?
Reception is open Monday 8am to 5:30pm, Tuesday 8am to 5:30pm, Wednesday 8am to 5:30pm, Thursday 8am to 5:30pm, Friday 8am to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 September 2024. Bank holidays may differ.
How do I contact South Street Surgery?
Call 01279 465700 or visit its website, www.southstreetsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 83 South Street, Bishop's Stortford, CM23 3AP.
Does South Street Surgery have a branch surgery?
Yes. South Street Surgery also runs Bishop's Park Health Centre (Lancaster Way, Bishops Stortford, CM23 4DA) and South Street Branch Surgery (Cavell Drive, Bishop's Stortford, CM23 5JH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at South Street Surgery?
Around 22,882 patients are registered (January 2025). The surgery is part of Stort Valley & Villages PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.