GP surgery in Wiltshire
New Court Surgery
Borough Fields, Wootton Bassett, Swindon, SN4 7AX
Scores 54 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone38
- Easy to contact online26
- Good experience of getting in touch49
- Did not wait too long for the appointment22
Quality of care 82
- Patients rate the surgery as good58
- Patients got what they needed93
- Doctors and nurses listen86
- Patients trust the staff95
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets55
- Children vaccinated on time45
What patients say
104 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
+10
change since last year
2025: 72% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 45% |
| Easy to contact via website | 47% | 58% | 27% |
| Easy to contact via NHS App | 48% | 54% | 31% |
| Reception staff helpful | 89% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 37% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 74% |
| Next steps within 2 days | 95% | 93% | 89% |
| Good experience of contacting | 75% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 53% |
| Waiting time was about right | 60% | 69% | 65% |
| Remote appointment | 16% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 90% |
| Treated with care and concern | 92% | 86% | 92% |
| Considered mental wellbeing | 75% | 75% | 78% |
| Had all the information needed | 96% | 92% | 94% |
| Confidence and trust | 99% | 93% | 96% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 98% | 90% | 94% |
| Overall | |||
| Overall experience good | 81% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 87% |
| Supported by local services | 85% | 70% | 75% |
| Discussed managing condition | 49% | 43% | 42% |
| Agreed a care plan | 36% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 October 2025. Bank holidays may differ.
- Address
- Borough Fields, Wootton Bassett, Swindon, SN4 7AX
- Phone
- 01793 852302
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Wilts Border PCN (a group of local surgeries that share services)
- NHS code
- J83055 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Court Surgerythis surgery | – | 54 | 56% | 81% | Yes |
| Tinkers Lane SurgerySwindon, SN4 7AT | 0.2 miles | 31 | 71% | 69% | Yes |
| Purton SurgerySwindon, SN5 4BD | 3.2 miles | 86 | 75% | 90% | Yes |
| Ridge Green Medical PracticeSwindon, SN5 5PX | 3.4 miles | 54 | 61% | 74% | Yes |
| Ashington House SurgerySwindon, SN5 7XY | 3.5 miles | 14 | 27% | 69% | Yes |
| Phoenix SurgerySwindon, SN5 8SX | 3.7 miles | 13 | 71% | 65% | Yes |
| Old Town SurgerySwindon, SN1 4GB | 4.7 miles | 70 | 64% | 90% | Yes |
| Park Lane PracticeSwindon, SN1 5HG | 4.8 miles | 16 | 63% | 73% | Yes |
| Ridgeway View Family PracticeSwindon, SN4 9LW | 5.0 miles | 37 | 41% | 83% | Yes |
| Bmi Healthcare Ridgeway HospitalSwindon, SN4 9DD | 5.2 miles | – | – | – | – |
Purton Surgery is 3.2 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Court Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Court Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01793 852302.
How do patients rate New Court Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at New Court Surgery said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for New Court Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated New Court Surgery as Good at its last published inspection (report published 13 July 2016).
What are the opening times of New Court Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 October 2025. Bank holidays may differ.
How do I contact New Court Surgery?
Call 01793 852302. You can also book and order repeat prescriptions in the NHS App. The address is Borough Fields, Wootton Bassett, Swindon, SN4 7AX.
How many patients are registered at New Court Surgery?
Around 9,896 patients are registered (January 2025). The surgery is part of North Wilts Border PCN, a group of local surgeries that share staff and services, in the Bath and North East Somerset, Swindon and Wiltshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.