GP surgery in Rickmansworth
New Road Surgery
166 New Road, Croxley Green, Rickmansworth, WD3 3HD
Scores 38 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 62% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone49
- Easy to contact online73
- Good experience of getting in touch29
- Did not wait too long for the appointment30
Quality of care 40
- Patients rate the surgery as good51
- Patients got what they needed47
- Doctors and nurses listen36
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets67
- Children vaccinated on time68
What patients say
97 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
79%
say their experience is good
above the England average (77%)
-11
change since last year
2025: 91% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 57% |
| Easy to contact via website | 68% | 58% | 52% |
| Easy to contact via NHS App | 54% | 54% | 49% |
| Reception staff helpful | 89% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 35% |
| Sees preferred clinician | 21% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 93% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 68% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 51% |
| Waiting time was about right | 65% | 69% | 80% |
| Remote appointment | 23% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 91% |
| Treated with care and concern | 80% | 86% | 91% |
| Considered mental wellbeing | 71% | 75% | 79% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 91% | 90% | 97% |
| Overall | |||
| Overall experience good | 79% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 84% |
| Supported by local services | 78% | 70% | 81% |
| Discussed managing condition | 31% | 43% | 41% |
| Agreed a care plan | 52% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 May 2025. Bank holidays may differ.
- Address
- 166 New Road, Croxley Green, Rickmansworth, WD3 3HD
- Phone
- 01923 604884
- Website
- www.newroadsurgery.info
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Grand Union PCN (a group of local surgeries that share services)
- NHS code
- E82106 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Baldwins Lane Branch
- 266 Baldwins Lane, Croxley Green, Rickmansworth, WD3 3LG
- Church Lane
- 4 Church Lane, Sarrat, Croxley Green, WD3 6HL · 01923 264444
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 30 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.2% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 8.0% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| New Road Surgerythis surgery | – | 38 | 62% | 79% | Yes |
| Sas West HertsWatford, WD18 7QR | 1.1 miles | – | – | – | No |
| Bridgewater SurgeriesWatford, WD18 7QR | 1.1 miles | 83 | 65% | 91% | Yes |
| The Colne PracticeRickmansworth, WD3 7DJ | 1.7 miles | 80 | 71% | 91% | Yes |
| Gade and Chorleywood Health CentresRickmansworth, WD3 7DJ | 1.7 miles | 14 | 44% | 68% | Yes |
| The Elms SurgeryWatford, WD17 4NT | 2.1 miles | 81 | 86% | 83% | Yes |
| Watford Health CentreWatford, WD18 0JP | 2.1 miles | 24 | 44% | 71% | Yes |
| Suthergrey House Medical CentreWatford, WD17 1LS | 2.2 miles | 21 | 45% | 69% | Yes |
| Mountwood SurgeryNorthwood, HA6 2RG | 2.2 miles | 68 | 67% | 89% | Yes |
| Eastbury SurgeryNorthwood, HA6 3BG | 2.7 miles | 67 | 64% | 82% | Yes |
Bridgewater Surgeries is 1.1 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is New Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), New Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01923 604884.
How do patients rate New Road Surgery?
In the 2026 NHS GP Patient Survey, 79% of patients at New Road Surgery said their overall experience was good. The England average is 77%. 62% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for New Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated New Road Surgery as Good at its last published inspection (report published 30 March 2017).
What are the opening times of New Road Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 May 2025. Bank holidays may differ.
How do I contact New Road Surgery?
Call 01923 604884 or visit its website, www.newroadsurgery.info. You can also book and order repeat prescriptions in the NHS App. The address is 166 New Road, Croxley Green, Rickmansworth, WD3 3HD.
Does New Road Surgery have a branch surgery?
Yes. New Road Surgery also runs Baldwins Lane Branch (266 Baldwins Lane, Croxley Green, Rickmansworth, WD3 3LG) and Church Lane (4 Church Lane, Sarrat, Croxley Green, WD3 6HL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at New Road Surgery?
Around 14,037 patients are registered (January 2025). The surgery is part of Grand Union PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.