GP surgery in Watford
Watford Health Centre
Ground Floor, Colne House, 21 Upton Road, Watford, WD18 0JP
Scores 24 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone19
- Easy to contact online79
- Good experience of getting in touch16
- Did not wait too long for the appointment67
Quality of care 13
- Patients rate the surgery as good24
- Patients got what they needed3
- Doctors and nurses listen7
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done64
- Meets NHS clinical targets33
- Children vaccinated on time28
What patients say
115 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
-6
change since last year
2025: 77% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 45% |
| Easy to contact via website | 70% | 58% | 54% |
| Easy to contact via NHS App | 45% | 54% | 39% |
| Reception staff helpful | 72% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 27% |
| Sees preferred clinician | 23% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 83% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 51% |
| Waiting time was about right | 77% | 69% | 64% |
| Remote appointment | 34% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 80% |
| Considered mental wellbeing | 74% | 75% | 74% |
| Had all the information needed | 93% | 92% | 94% |
| Confidence and trust | 85% | 93% | 95% |
| Involved in decisions | 77% | 92% | 97% |
| Needs were met | 78% | 90% | 86% |
| Overall | |||
| Overall experience good | 71% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 52% | 79% | 77% |
| Supported by local services | 58% | 70% | 72% |
| Discussed managing condition | 48% | 43% | 61% |
| Agreed a care plan | 20% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 March 2014. Bank holidays may differ.
- Address
- Ground Floor, Colne House, 21 Upton Road, Watford, WD18 0JP
- Phone
- 01923 226266
- [email protected]
- Website
- www.watfordhealthcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central Watford PCN (a group of local surgeries that share services)
- NHS code
- E82045 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.1% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.0% | 14.3% |
| Obesity | 16.1% | 13.9% |
| Smoking | 17.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Watford Health Centrethis surgery | – | 24 | 44% | 71% | Yes |
| Suthergrey House Medical CentreWatford, WD17 1LS | 0.3 miles | 21 | 45% | 69% | Yes |
| The Elms SurgeryWatford, WD17 4NT | 0.4 miles | 81 | 86% | 83% | Yes |
| Sas West HertsWatford, WD18 7QR | 1.0 miles | – | – | – | No |
| Bridgewater SurgeriesWatford, WD18 7QR | 1.0 miles | 83 | 65% | 91% | Yes |
| Manor View PracticeBushey, WD23 2NN | 1.3 miles | 50 | 52% | 80% | Yes |
| Attenborough SurgeryBushey, WD23 2NN | 1.4 miles | 62 | 64% | 82% | Yes |
| Garston Medical CentreWatford, WD25 9GP | 1.8 miles | 47 | 64% | 78% | Yes |
| New Road SurgeryRickmansworth, WD3 3HD | 2.1 miles | 38 | 62% | 79% | Yes |
| Consulting RoomsWatford, WD19 7RU | 2.2 miles | 44 | 69% | 73% | Yes |
The Elms Surgery is 0.4 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Watford Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Watford Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01923 226266.
How do patients rate Watford Health Centre?
In the 2026 NHS GP Patient Survey, 71% of patients at Watford Health Centre said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Watford Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Watford Health Centre as Good at its last published inspection (report published 22 December 2021).
What are the opening times of Watford Health Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 March 2014. Bank holidays may differ.
How do I contact Watford Health Centre?
Call 01923 226266 or visit its website, www.watfordhealthcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ground Floor, Colne House, 21 Upton Road, Watford, WD18 0JP.
How many patients are registered at Watford Health Centre?
Around 19,450 patients are registered (January 2025). The surgery is part of Central Watford PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.