GP surgery in Northumberland
Npc Central Northumberland
Morpeth Surgery, Wellway, Morpeth, NE61 1BJ
Scores 24 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone8
- Easy to contact online16
- Good experience of getting in touch14
- Did not wait too long for the appointment33
Quality of care 44
- Patients rate the surgery as good31
- Patients got what they needed53
- Doctors and nurses listen36
- Patients trust the staff59
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets93
- Children vaccinated on time90
What patients say
116 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+17
change since last year
2025: 57% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 12% |
| Easy to contact via website | 41% | 58% | 37% |
| Easy to contact via NHS App | 45% | 54% | 37% |
| Reception staff helpful | 86% | 85% | 64% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 23% |
| Sees preferred clinician | 27% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 83% |
| Next steps within 2 days | 73% | 93% | 79% |
| Good experience of contacting | 60% | 73% | 47% |
| The appointment | |||
| Offered a choice of time or day | 31% | 57% | 36% |
| Waiting time was about right | 65% | 69% | 58% |
| Remote appointment | 23% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 85% |
| Treated with care and concern | 81% | 86% | 85% |
| Considered mental wellbeing | 70% | 75% | 67% |
| Had all the information needed | 84% | 92% | 91% |
| Confidence and trust | 95% | 93% | 91% |
| Involved in decisions | 90% | 92% | 87% |
| Needs were met | 92% | 90% | 86% |
| Overall | |||
| Overall experience good | 74% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 62% |
| Supported by local services | 64% | 70% | 52% |
| Discussed managing condition | 41% | 43% | 39% |
| Agreed a care plan | 52% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 August 2025. Bank holidays may differ.
- Address
- Morpeth Surgery, Wellway, Morpeth, NE61 1BJ
- Phone
- 01670 502333
- Website
- www.northumbriaprimarycare.co.uk/wellwayposts/front-page
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Northumbria PCN (a group of local surgeries that share services)
- NHS code
- A84036 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Npc Lintonville
- Lintonville Terrace, Ashington, NE63 9UT
- Npc Lynemouth
- Albion Terrace, Lynemouth, Morpeth, NE61 5TB
- Npc Newbiggin
- Butland Terrace, Newbiggin-by-the-Sea, NE64 6NS
- Npc Northumbria Way
- Unit 2, Northumbria Health & Care Academy, Northumbria Way, Cramlington, NE23 6NZ
- Npc Pegswood
- West View, Pegswood, Morpeth, NE61 6TB
- Npc Seaton Sluice
- Collywell Bay Road, Seaton Sluice, Whitley Bay, NE26 4QZ
- Npc Seaton Terrace
- Westbourne Terrace, Seaton Delaval, Whitley Bay, NE25 0BE
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.9% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 16.6% | 14.3% |
| Obesity | 19.9% | 13.9% |
| Smoking | 13.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Npc Central Northumberlandthis surgery | – | 24 | 33% | 74% | Yes |
| Greystoke SurgeryMorpeth, NE61 1JX | 0.3 miles | 97 | 74% | 98% | Yes |
| Gas House Lane SurgeryMorpeth, NE61 1JX | 0.3 miles | 75 | 83% | 86% | Yes |
| Guidepost Medical GroupChoppington, NE62 5RA | 3.5 miles | 26 | 49% | 76% | Yes |
| Bedlingtonshire Med.groupBedlington, NE22 6JX | 4.4 miles | 80 | 62% | 91% | Yes |
| Seaton Park Medical GroupAshington, NE63 0NG | 5.1 miles | 55 | 46% | 78% | Yes |
| The Gables Medical GroupBedlington, NE22 7DU | 5.3 miles | 56 | 72% | 77% | Yes |
| Npc Felton & WiddringtonMorpeth, NE61 5LX | 5.6 miles | 72 | 77% | 83% | Yes |
| Forum Family PracticeCramlington, NE23 6QN | 7.0 miles | 95 | 89% | 89% | Yes |
| Npc CramlingtonCramlington, NE23 6QN | 7.0 miles | 94 | 86% | 91% | Yes |
Greystoke Surgery is 0.3 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Npc Central Northumberland taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Npc Central Northumberland was taking on new patients. You can register online through the NHS website or call the surgery on 01670 502333.
How do patients rate Npc Central Northumberland?
In the 2026 NHS GP Patient Survey, 74% of patients at Npc Central Northumberland said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 24 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Npc Central Northumberland?
The Care Quality Commission, which inspects GP surgeries in England, rated Npc Central Northumberland as Good at its last published inspection (report published 6 October 2023).
What are the opening times of Npc Central Northumberland?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 August 2025. Bank holidays may differ.
How do I contact Npc Central Northumberland?
Call 01670 502333 or visit its website, www.northumbriaprimarycare.co.uk/wellwayposts/front-page. You can also book and order repeat prescriptions in the NHS App. The address is Morpeth Surgery, Wellway, Morpeth, NE61 1BJ.
Does Npc Central Northumberland have a branch surgery?
Yes. Npc Central Northumberland also runs Npc Lintonville (Lintonville Terrace, Ashington, NE63 9UT) and Npc Lynemouth (Albion Terrace, Lynemouth, Morpeth, NE61 5TB) and Npc Newbiggin (Butland Terrace, Newbiggin-by-the-Sea, NE64 6NS) and Npc Northumbria Way (Unit 2, Northumbria Health & Care Academy, Northumbria Way, Cramlington, NE23 6NZ) and Npc Pegswood (West View, Pegswood, Morpeth, NE61 6TB) and Npc Seaton Sluice (Collywell Bay Road, Seaton Sluice, Whitley Bay, NE26 4QZ) and Npc Seaton Terrace (Westbourne Terrace, Seaton Delaval, Whitley Bay, NE25 0BE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Npc Central Northumberland?
Around 49,582 patients are registered (January 2025). The surgery is part of Northumbria PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.