GP surgery in Aldershot
Princes Gardens Surgery
2a High Street, Aldershot, GU11 1BJ
Scores 85 out of 100, excellent for a GP surgery in England. 85% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone68
- Easy to contact online61
- Good experience of getting in touch76
- Did not wait too long for the appointment93
Quality of care 82
- Patients rate the surgery as good72
- Patients got what they needed84
- Doctors and nurses listen85
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done39
- Meets NHS clinical targets84
- Children vaccinated on time62
What patients say
91 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 83% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 64% |
| Easy to contact via website | 63% | 58% | 81% |
| Easy to contact via NHS App | 61% | 54% | 75% |
| Reception staff helpful | 96% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 28% |
| Sees preferred clinician | 13% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 94% |
| Next steps within 2 days | 92% | 93% | 93% |
| Good experience of contacting | 84% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 62% |
| Waiting time was about right | 89% | 69% | 82% |
| Remote appointment | 40% | 26% | 57% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 84% |
| Treated with care and concern | 88% | 86% | 83% |
| Considered mental wellbeing | 82% | 75% | 86% |
| Had all the information needed | 100% | 92% | 96% |
| Confidence and trust | 98% | 93% | 95% |
| Involved in decisions | 100% | 92% | 94% |
| Needs were met | 96% | 90% | 91% |
| Overall | |||
| Overall experience good | 85% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 70% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 43% | 43% | 35% |
| Agreed a care plan | 51% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 91 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:20am to 6:30pm |
| Tuesday | 8:20am to 6:30pm |
| Wednesday | 8:20am to 6:30pm |
| Thursday | 8:20am to 6:30pm |
| Friday | 8:20am to 6:30pm |
| Saturday | 9am to 11am |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2019. Bank holidays may differ.
- Address
- 2a High Street, Aldershot, GU11 1BJ
- Phone
- 01252 332210
- [email protected]
- Website
- www.princesgardenssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aldershot PCN (a group of local surgeries that share services)
- NHS code
- J82178 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 October 2019
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 9.6% | 7.9% |
| Asthma | 4.1% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 22.4% | 13.9% |
| Smoking | 15.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Princes Gardens Surgerythis surgery | – | 85 | 71% | 85% | Yes |
| The Wellington PracticeAldershot, GU11 1AY | 0.3 miles | 11 | 49% | 69% | Yes |
| The Cambridge PracticeAldershot, GU11 1AY | 0.3 miles | 17 | 43% | 66% | Yes |
| The Border PracticeAldershot, GU12 4DN | 1.3 miles | 19 | 51% | 67% | Yes |
| North Camp SurgeryFarnborough, GU14 6DH | 2.0 miles | 46 | 81% | 77% | Yes |
| Farnham Park Health GroupFarnham, GU9 9QS | 2.2 miles | 12 | 38% | 62% | Yes |
| Central SurgeryFarnham, GU9 7PT | 2.8 miles | 40 | 64% | 76% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 3.1 miles | 40 | 61% | 79% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 3.1 miles | 93 | 83% | 92% | Yes |
| Voyager Family HealthFarnborough, GU14 0NP | 3.1 miles | 47 | 60% | 76% | Yes |
Common questions
Is Princes Gardens Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Princes Gardens Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01252 332210.
How do patients rate Princes Gardens Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Princes Gardens Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 85 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Princes Gardens Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Princes Gardens Surgery as Good at its last published inspection (report published 7 October 2019).
What are the opening times of Princes Gardens Surgery?
Reception is open Monday 8:20am to 6:30pm, Tuesday 8:20am to 6:30pm, Wednesday 8:20am to 6:30pm, Thursday 8:20am to 6:30pm, Friday 8:20am to 6:30pm, Saturday 9am to 11am, Sunday closed. The surgery last confirmed these times on 10 October 2019. Bank holidays may differ.
How do I contact Princes Gardens Surgery?
Call 01252 332210 or visit its website, www.princesgardenssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2a High Street, Aldershot, GU11 1BJ.
How many patients are registered at Princes Gardens Surgery?
Around 12,584 patients are registered (January 2025). The surgery is part of Aldershot PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.