GP surgery in Farnborough
Voyager Family Health
Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP
Scores 47 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 42
- Easy to get through on the phone46
- Easy to contact online68
- Good experience of getting in touch43
- Did not wait too long for the appointment31
Quality of care 56
- Patients rate the surgery as good40
- Patients got what they needed33
- Doctors and nurses listen86
- Patients trust the staff78
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets81
- Children vaccinated on time80
What patients say
112 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
-2
change since last year
2025: 78% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 59% |
| Easy to contact via website | 65% | 58% | 61% |
| Easy to contact via NHS App | 57% | 54% | 56% |
| Reception staff helpful | 93% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 25% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 83% |
| Next steps within 2 days | 85% | 93% | 91% |
| Good experience of contacting | 73% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 41% |
| Waiting time was about right | 65% | 69% | 63% |
| Remote appointment | 27% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 89% |
| Treated with care and concern | 89% | 86% | 92% |
| Considered mental wellbeing | 73% | 75% | 70% |
| Had all the information needed | 92% | 92% | 96% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 94% | 92% | 90% |
| Needs were met | 89% | 90% | 90% |
| Overall | |||
| Overall experience good | 76% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 89% |
| Supported by local services | 63% | 70% | 64% |
| Discussed managing condition | 52% | 43% | 43% |
| Agreed a care plan | 38% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 7:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 December 2024. Bank holidays may differ.
- Address
- Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP
- Phone
- 01252 545078
- [email protected]
- Website
- voyagerfamilyhealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Farnborough PCN (a group of local surgeries that share services)
- NHS code
- J82067 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Southwood Practice
- Southwood Village Centre, Links Way, Farnborough, GU14 0NA
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Parent and child parking
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.4% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 15.0% | 14.3% |
| Obesity | 17.9% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 59% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Voyager Family Healththis surgery | – | 47 | 60% | 76% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 0.7 miles | 40 | 61% | 79% | Yes |
| Giffard Drive SurgeryFarnborough, GU14 8QB | 1.0 miles | 35 | 48% | 76% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 1.3 miles | 21 | 63% | 68% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 1.6 miles | 93 | 83% | 92% | Yes |
| North Camp SurgeryFarnborough, GU14 6DH | 2.1 miles | 46 | 81% | 77% | Yes |
| Station Road SurgeryCamberley, GU16 7HG | 2.3 miles | 82 | 81% | 91% | Yes |
| Hart Health PartnershipFleet, GU51 4PE | 2.6 miles | 18 | 43% | 68% | Yes |
| Camberley Health CentreCamberley, GU15 2QA | 2.6 miles | 46 | 61% | 81% | Yes |
| Richmond SurgeryFleet, GU52 7US | 2.8 miles | 65 | 56% | 78% | Yes |
Alexander House Surgery is 1.6 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Voyager Family Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Voyager Family Health was taking on new patients. You can register online through the NHS website or call the surgery on 01252 545078.
How do patients rate Voyager Family Health?
In the 2026 NHS GP Patient Survey, 76% of patients at Voyager Family Health said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Voyager Family Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Voyager Family Health as Good at its last published inspection (report published 21 January 2025).
What are the opening times of Voyager Family Health?
Reception is open Monday 8:30am to 7:30pm, Tuesday 8:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 December 2024. Bank holidays may differ.
How do I contact Voyager Family Health?
Call 01252 545078 or visit its website, voyagerfamilyhealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP.
Does Voyager Family Health have a branch surgery?
Yes. Voyager Family Health also runs Southwood Practice (Southwood Village Centre, Links Way, Farnborough, GU14 0NA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Voyager Family Health?
Around 19,736 patients are registered (January 2025). The surgery is part of Farnborough PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.