GP surgery in Bedford
Putnoe Medical Centre Partnership
93 Queens Drive, Bedford, MK41 9JE
Scores 49 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone63
- Easy to contact online73
- Good experience of getting in touch52
- Did not wait too long for the appointment80
Quality of care 20
- Patients rate the surgery as good38
- Patients got what they needed13
- Doctors and nurses listen31
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets66
- Children vaccinated on time55
What patients say
112 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
76%
say their experience is good
about the England average (77%)
-12
change since last year
2025: 88% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 69% |
| Easy to contact via website | 68% | 58% | 74% |
| Easy to contact via NHS App | 59% | 54% | 52% |
| Reception staff helpful | 94% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 42% |
| Sees preferred clinician | 40% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 91% |
| Next steps within 2 days | 88% | 93% | 93% |
| Good experience of contacting | 76% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 65% |
| Waiting time was about right | 82% | 69% | 77% |
| Remote appointment | 22% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 92% |
| Treated with care and concern | 82% | 86% | 91% |
| Considered mental wellbeing | 67% | 75% | 76% |
| Had all the information needed | 89% | 92% | 96% |
| Confidence and trust | 85% | 93% | 96% |
| Involved in decisions | 88% | 92% | 97% |
| Needs were met | 84% | 90% | 96% |
| Overall | |||
| Overall experience good | 76% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 79% |
| Supported by local services | 72% | 70% | 76% |
| Discussed managing condition | 32% | 43% | 44% |
| Agreed a care plan | 55% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 112 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 July 2025. Bank holidays may differ.
- Address
- 93 Queens Drive, Bedford, MK41 9JE
- Phone
- 01234 319992
- [email protected]
- Website
- www.putnoemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Bedford PCN (a group of local surgeries that share services)
- NHS code
- E81029 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Step-free access at entrances and exits
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.7% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Putnoe Medical Centre Partnershipthis surgery | – | 49 | 69% | 76% | Yes |
| Goldington Avenue SurgeryBedford, MK40 3DB | 0.8 miles | 24 | 45% | 71% | Yes |
| The De Parys GroupBedford, MK40 2NT | 1.0 miles | 21 | 37% | 68% | Yes |
| Bedoc HealthcareBedford, MK44 3WJ | 1.6 miles | – | – | – | – |
| London Road Health CentreBedford, MK42 0NT | 1.7 miles | 26 | 46% | 76% | Yes |
| Linden Road SurgeryBedford, MK40 2DQ | 1.8 miles | 61 | 71% | 87% | Yes |
| Ashburnham Road SurgeryBedford, MK40 1DS | 1.9 miles | 76 | 80% | 82% | Yes |
| Cauldwell Medical CentreBedford, MK42 9DJ | 2.0 miles | 2 | 31% | 59% | – |
| Queens Park Health CentreBedford, MK40 4HR | 2.5 miles | 30 | 52% | 64% | Yes |
| Priory Medical CentreBedford, MK41 6GA | 3.1 miles | 52 | 68% | 82% | Yes |
Linden Road Surgery is 1.8 miles away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Putnoe Medical Centre Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Putnoe Medical Centre Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01234 319992.
How do patients rate Putnoe Medical Centre Partnership?
In the 2026 NHS GP Patient Survey, 76% of patients at Putnoe Medical Centre Partnership said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Putnoe Medical Centre Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Putnoe Medical Centre Partnership as Good at its last published inspection (report published 31 March 2017).
What are the opening times of Putnoe Medical Centre Partnership?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 July 2025. Bank holidays may differ.
How do I contact Putnoe Medical Centre Partnership?
Call 01234 319992 or visit its website, www.putnoemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 93 Queens Drive, Bedford, MK41 9JE.
How many patients are registered at Putnoe Medical Centre Partnership?
Around 17,919 patients are registered (January 2025). The surgery is part of East Bedford PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.