GP surgery in Bedford
The De Parys Group
Enhanced Services Centre, Bedford Health Village, 3 Kimbolton Road, Bedford, MK40 2NT
Scores 21 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone11
- Easy to contact online50
- Good experience of getting in touch27
- Did not wait too long for the appointment52
Quality of care 17
- Patients rate the surgery as good18
- Patients got what they needed3
- Doctors and nurses listen34
- Patients trust the staff48
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets59
- Children vaccinated on time51
What patients say
199 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 70% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 36% |
| Easy to contact via website | 58% | 58% | 58% |
| Easy to contact via NHS App | 46% | 54% | 51% |
| Reception staff helpful | 77% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 24% |
| Sees preferred clinician | 23% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 83% |
| Next steps within 2 days | 91% | 93% | 90% |
| Good experience of contacting | 67% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 47% |
| Waiting time was about right | 72% | 69% | 63% |
| Remote appointment | 21% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 92% |
| Treated with care and concern | 81% | 86% | 89% |
| Considered mental wellbeing | 71% | 75% | 77% |
| Had all the information needed | 85% | 92% | 91% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 89% | 92% | 96% |
| Needs were met | 78% | 90% | 90% |
| Overall | |||
| Overall experience good | 68% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 78% |
| Supported by local services | 64% | 70% | 63% |
| Discussed managing condition | 35% | 43% | 38% |
| Agreed a care plan | 62% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 199 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- Enhanced Services Centre, Bedford Health Village, 3 Kimbolton Road, Bedford, MK40 2NT
- Phone
- 01234 351341
- [email protected]
- Website
- www.thedeparysgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Bedford PCN (a group of local surgeries that share services)
- NHS code
- E81037 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bromham Branch
- Molivers Lane, Bromham, Bedford, MK43 8JT
- Cauldwell Branch
- Bedford Hospital South Wing, Kempston Road, Bedford, MK42 9DJ
- Church Lane Branch
- 147a Church Lane, Bedford, MK41 0PW
- De Parys Avenue (Admin Site)
- 23 De Parys Avenue, Bedford, MK40 2TX
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 11.3% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The De Parys Groupthis surgery | – | 21 | 37% | 68% | Yes |
| Goldington Avenue SurgeryBedford, MK40 3DB | 0.2 miles | 24 | 45% | 71% | Yes |
| Linden Road SurgeryBedford, MK40 2DQ | 0.8 miles | 61 | 71% | 87% | Yes |
| Ashburnham Road SurgeryBedford, MK40 1DS | 0.9 miles | 76 | 80% | 82% | Yes |
| Putnoe Medical Centre PartnershipBedford, MK41 9JE | 1.0 miles | 49 | 69% | 76% | Yes |
| London Road Health CentreBedford, MK42 0NT | 1.0 miles | 26 | 46% | 76% | Yes |
| Cauldwell Medical CentreBedford, MK42 9DJ | 1.0 miles | 2 | 31% | 59% | – |
| Queens Park Health CentreBedford, MK40 4HR | 1.5 miles | 30 | 52% | 64% | Yes |
| Bedoc HealthcareBedford, MK44 3WJ | 2.0 miles | – | – | – | – |
| King Street SurgeryBedford, MK42 8QD | 2.2 miles | 29 | 38% | 75% | Yes |
Linden Road Surgery is 0.8 miles away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The De Parys Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The De Parys Group was taking on new patients. You can register online through the NHS website or call the surgery on 01234 351341.
How do patients rate The De Parys Group?
In the 2026 NHS GP Patient Survey, 68% of patients at The De Parys Group said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The De Parys Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The De Parys Group as Good at its last published inspection (report published 18 February 2016).
What are the opening times of The De Parys Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact The De Parys Group?
Call 01234 351341 or visit its website, www.thedeparysgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Enhanced Services Centre, Bedford Health Village, 3 Kimbolton Road, Bedford, MK40 2NT.
Does The De Parys Group have a branch surgery?
Yes. The De Parys Group also runs Bromham Branch (Molivers Lane, Bromham, Bedford, MK43 8JT) and Cauldwell Branch (Bedford Hospital South Wing, Kempston Road, Bedford, MK42 9DJ) and Church Lane Branch (147a Church Lane, Bedford, MK41 0PW) and De Parys Avenue (Admin Site) (23 De Parys Avenue, Bedford, MK40 2TX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The De Parys Group?
Around 36,795 patients are registered (January 2025). The surgery is part of North Bedford PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.