GP surgery in Cornwall
Quay Lane Surgery
Old Quay Lane, St. Germans, Saltash, PL12 5LH
Scores 99 out of 100, excellent for a GP surgery in England. 98% of patients say their experience is good and 98% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 100
- Easy to get through on the phone99
- Easy to contact online99
- Good experience of getting in touch99
- Did not wait too long for the appointment98
Quality of care 98
- Patients rate the surgery as good99
- Patients got what they needed96
- Doctors and nurses listen98
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets70
- Children vaccinated on time48
What patients say
109 patients answered the 2026 NHS survey about this surgery.
98%
find the phone easy
well above the England average (57%)
98%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 90% · 2026: 98%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 98% | 57% | 89% |
| Easy to contact via website | 90% | 58% | 78% |
| Easy to contact via NHS App | 97% | 54% | 75% |
| Reception staff helpful | 98% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 40% |
| Sees preferred clinician | 80% | 42% | 73% |
| What happened when they got in touch | |||
| Knew what would happen next | 98% | 84% | 96% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 97% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 88% | 57% | 78% |
| Waiting time was about right | 95% | 69% | 90% |
| Remote appointment | 23% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 97% |
| Treated with care and concern | 98% | 86% | 95% |
| Considered mental wellbeing | 84% | 75% | 84% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 100% | 93% | 99% |
| Involved in decisions | 98% | 92% | 98% |
| Needs were met | 98% | 90% | 98% |
| Overall | |||
| Overall experience good | 98% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 85% |
| Supported by local services | 78% | 70% | 79% |
| Discussed managing condition | 45% | 43% | 51% |
| Agreed a care plan | 30% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 October 2024. Bank holidays may differ.
- Address
- Old Quay Lane, St. Germans, Saltash, PL12 5LH
- Phone
- 01503 230088
- [email protected]
- Website
- www.quaylanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Cornwall PCN (a group of local surgeries that share services)
- NHS code
- L82043 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Downderry
- The Surgery, Broads Yard, Trerieve Estate, Downderry, Torpoint, PL11 3LX
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Children’s play area
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Parent and baby room
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 8.2% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 4.0% | 1.9% |
| Coronary heart disease | 7.3% | 3.0% |
| Depression | 13.1% | 14.3% |
| Obesity | 10.4% | 13.9% |
| Smoking | 8.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Quay Lane Surgerythis surgery | – | 99 | 98% | 98% | Yes |
| Saltash Health CentreSaltash, PL12 6DL | 3.9 miles | 25 | 47% | 67% | Yes |
| Rame Group PracticeTorpoint, PL11 2TB | 3.9 miles | 38 | 55% | 78% | Yes |
| Port View SurgerySaltash, PL12 4BU | 4.1 miles | 49 | 52% | 81% | Yes |
| Mayflower Medical GroupPlymouth, PL5 1PL | 5.2 miles | 1 | 32% | 54% | Yes |
| St. Levan SurgeryPlymouth, PL2 1JR | 5.7 miles | 61 | 60% | 80% | Yes |
| Stoke SurgeryPlymouth, PL3 4DP | 6.2 miles | 94 | 76% | 91% | Yes |
| Devonport Health CentrePlymouth, PL1 4JZ | 6.3 miles | 20 | 37% | 66% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 6.4 miles | 16 | 42% | 58% | Yes |
| Oakside SurgeryPlymouth, PL5 3PY | 6.5 miles | 6 | 46% | 59% | Yes |
Common questions
Is Quay Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Quay Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01503 230088.
How do patients rate Quay Lane Surgery?
In the 2026 NHS GP Patient Survey, 98% of patients at Quay Lane Surgery said their overall experience was good. The England average is 77%. 98% found it easy to get through by phone (England 57%). Its GPScore is 99 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Quay Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Quay Lane Surgery as Good at its last published inspection (report published 21 July 2022).
What are the opening times of Quay Lane Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 October 2024. Bank holidays may differ.
How do I contact Quay Lane Surgery?
Call 01503 230088 or visit its website, www.quaylanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Old Quay Lane, St. Germans, Saltash, PL12 5LH.
Does Quay Lane Surgery have a branch surgery?
Yes. Quay Lane Surgery also runs Downderry (The Surgery, Broads Yard, Trerieve Estate, Downderry, Torpoint, PL11 3LX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Quay Lane Surgery?
Around 4,644 patients are registered (January 2025). The surgery is part of East Cornwall PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.