GP surgery in Cornwall
Rame Group Practice
Penntorr Health, Trevol Road, Torpoint, PL11 2TB
Scores 38 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 31
- Easy to get through on the phone38
- Easy to contact online62
- Good experience of getting in touch42
- Did not wait too long for the appointment16
Quality of care 50
- Patients rate the surgery as good47
- Patients got what they needed78
- Doctors and nurses listen48
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets38
- Children vaccinated on time43
What patients say
110 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
78%
say their experience is good
about the England average (77%)
-14
change since last year
2025: 93% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 72% |
| Easy to contact via website | 63% | 58% | 72% |
| Easy to contact via NHS App | 51% | 54% | 46% |
| Reception staff helpful | 89% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 25% |
| Sees preferred clinician | 19% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 90% |
| Next steps within 2 days | 90% | 93% | 91% |
| Good experience of contacting | 73% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 45% | 57% | 56% |
| Waiting time was about right | 57% | 69% | 70% |
| Remote appointment | 28% | 26% | 16% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 88% | 86% | 97% |
| Considered mental wellbeing | 67% | 75% | 81% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 92% | 93% | 99% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 95% | 90% | 98% |
| Overall | |||
| Overall experience good | 78% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 78% |
| Supported by local services | 79% | 70% | 80% |
| Discussed managing condition | 36% | 43% | 36% |
| Agreed a care plan | 38% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 October 2024. Bank holidays may differ.
- Address
- Penntorr Health, Trevol Road, Torpoint, PL11 2TB
- Phone
- 01752 813277
- Website
- www.theramegrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Cornwall PCN (a group of local surgeries that share services)
- NHS code
- Y00969 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Millbrook
- Greenland, Millbrook, Torpoint, PL10 1DE
- St James Road Surgery
- 22 St. James Road, Torpoint, PL11 2BH
- The Surgery
- Coombe End, Cawsand, Torpoint, PL10 1NS
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.9% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Rame Group Practicethis surgery | – | 38 | 55% | 78% | Yes |
| St. Levan SurgeryPlymouth, PL2 1JR | 2.2 miles | 61 | 60% | 80% | Yes |
| Port View SurgerySaltash, PL12 4BU | 2.3 miles | 49 | 52% | 81% | Yes |
| Saltash Health CentreSaltash, PL12 6DL | 2.4 miles | 25 | 47% | 67% | Yes |
| Devonport Health CentrePlymouth, PL1 4JZ | 2.5 miles | 20 | 37% | 66% | Yes |
| Stoke SurgeryPlymouth, PL3 4DP | 2.5 miles | 94 | 76% | 91% | Yes |
| Mayflower Medical GroupPlymouth, PL5 1PL | 2.6 miles | 1 | 32% | 54% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 2.9 miles | 16 | 42% | 58% | Yes |
| Adelaide Street SurgeryPlymouth, PL1 3JF | 3.0 miles | 50 | 68% | 77% | Yes |
| West Hoe SurgeryPlymouth, PL1 3BS | 3.4 miles | 86 | 86% | 90% | Yes |
St. Levan Surgery is 2.2 miles away, scores 61 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Rame Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Rame Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01752 813277.
How do patients rate Rame Group Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Rame Group Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Rame Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Rame Group Practice as Good at its last published inspection (report published 24 April 2026).
What are the opening times of Rame Group Practice?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 October 2024. Bank holidays may differ.
How do I contact Rame Group Practice?
Call 01752 813277 or visit its website, www.theramegrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Penntorr Health, Trevol Road, Torpoint, PL11 2TB.
Does Rame Group Practice have a branch surgery?
Yes. Rame Group Practice also runs Millbrook (Greenland, Millbrook, Torpoint, PL10 1DE) and St James Road Surgery (22 St. James Road, Torpoint, PL11 2BH) and The Surgery (Coombe End, Cawsand, Torpoint, PL10 1NS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Rame Group Practice?
Around 11,790 patients are registered (January 2025). The surgery is part of East Cornwall PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.