GP surgery in Newhaven
Quayside Medical Practice
10 Newhaven Square, Newhaven, BN9 9QS
Scores 27 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone28
- Easy to contact online9
- Good experience of getting in touch22
- Did not wait too long for the appointment56
Quality of care 27
- Patients rate the surgery as good32
- Patients got what they needed24
- Doctors and nurses listen30
- Patients trust the staff16
- Inspection rating (Outstanding)98
- Health checks and screening done13
- Meets NHS clinical targets18
- Children vaccinated on time29
What patients say
109 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
74%
say their experience is good
below the England average (77%)
-8
change since last year
2025: 82% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 51% |
| Easy to contact via website | 36% | 58% | 39% |
| Easy to contact via NHS App | 45% | 54% | 46% |
| Reception staff helpful | 78% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 36% |
| Sees preferred clinician | 44% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 77% |
| Next steps within 2 days | 88% | 93% | 90% |
| Good experience of contacting | 65% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 60% |
| Waiting time was about right | 74% | 69% | 70% |
| Remote appointment | 30% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 88% |
| Treated with care and concern | 84% | 86% | 84% |
| Considered mental wellbeing | 72% | 75% | 72% |
| Had all the information needed | 90% | 92% | 92% |
| Confidence and trust | 88% | 93% | 91% |
| Involved in decisions | 84% | 92% | 95% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 74% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 79% |
| Supported by local services | 63% | 70% | 58% |
| Discussed managing condition | 33% | 43% | 42% |
| Agreed a care plan | 61% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 June 2025. Bank holidays may differ.
- Address
- 10 Newhaven Square, Newhaven, BN9 9QS
- Phone
- 01273 615000
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- The Havens PCN (a group of local surgeries that share services)
- NHS code
- G81016 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- High-back waiting room chairs
- Off-site car parking nearby
- Paid on-site car parking
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Train station nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 18 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.1% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.9% | 3.0% |
| Depression | 20.6% | 14.3% |
| Obesity | 15.2% | 13.9% |
| Smoking | 16.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 60% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Quayside Medical Practicethis surgery | – | 27 | 50% | 74% | Yes |
| Newhaven Medical CentreNewhaven, BN9 9QS | under 0.1 miles | 7 | 49% | 59% | Yes |
| HavenshealthPeacehaven, BN10 8NF | 2.2 miles | 35 | 42% | 74% | Yes |
| Seaford Medical PracticeSeaford, BN25 1DH | 2.6 miles | 38 | 38% | 80% | Yes |
| Old School SurgerySeaford, BN25 1HH | 2.7 miles | 5 | 48% | 55% | Yes |
| Saltdean and Rottingdean Medical PracticeBrighton, BN2 8BU | 3.8 miles | 30 | 52% | 74% | Yes |
| Foundry Healthcare LewesLewes, BN7 2LU | 5.7 miles | 23 | 42% | 78% | Yes |
| Woodingdean Medical CentreBrighton, BN2 6BA | 6.3 miles | 23 | 36% | 72% | Yes |
| Broadway SurgeryBrighton, BN2 5FL | 7.2 miles | 48 | 69% | 85% | Yes |
| Wellsbourne Healthcare CicBrighton, BN2 5FL | 7.2 miles | 67 | 60% | 83% | Yes |
Seaford Medical Practice is 2.6 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Quayside Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Quayside Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01273 615000.
How do patients rate Quayside Medical Practice?
In the 2026 NHS GP Patient Survey, 74% of patients at Quayside Medical Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Quayside Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Quayside Medical Practice as Outstanding at its last published inspection (report published 18 August 2016).
What are the opening times of Quayside Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 June 2025. Bank holidays may differ.
How do I contact Quayside Medical Practice?
Call 01273 615000. You can also book and order repeat prescriptions in the NHS App. The address is 10 Newhaven Square, Newhaven, BN9 9QS.
How many patients are registered at Quayside Medical Practice?
Around 11,874 patients are registered (January 2025). The surgery is part of The Havens PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.