GP surgery in County Durham
Drs Lambert & NG
West Road Surgery, 9 West Road, Annfield Plain, Stanley, DH9 7XT
Scores 89 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone83
- Easy to contact online89
- Good experience of getting in touch98
- Did not wait too long for the appointment84
Quality of care 77
- Patients rate the surgery as good95
- Patients got what they needed72
- Doctors and nurses listen68
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done16
- Meets NHS clinical targets52
- Children vaccinated on time72
What patients say
99 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 88% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 72% |
| Easy to contact via website | 77% | 58% | 54% |
| Easy to contact via NHS App | 78% | 54% | 61% |
| Reception staff helpful | 96% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 35% | 31% | 48% |
| Sees preferred clinician | 67% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 93% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 96% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 70% |
| Waiting time was about right | 84% | 69% | 82% |
| Remote appointment | 23% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 95% |
| Treated with care and concern | 91% | 86% | 96% |
| Considered mental wellbeing | 76% | 75% | 87% |
| Had all the information needed | 100% | 92% | 99% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 91% | 92% | 94% |
| Needs were met | 94% | 90% | 96% |
| Overall | |||
| Overall experience good | 94% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 78% |
| Supported by local services | 76% | 70% | 81% |
| Discussed managing condition | 58% | 43% | 48% |
| Agreed a care plan | 61% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 12:30pm 1pm to 5pm |
| Tuesday | 8:30am to 12:30pm 1pm to 5pm |
| Wednesday | 8:30am to 12:30pm 1pm to 5pm |
| Thursday | 8:30am to 12:30pm 1pm to 5pm |
| Friday | 8:30am to 12:30pm 1pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2024. Bank holidays may differ.
- Address
- West Road Surgery, 9 West Road, Annfield Plain, Stanley, DH9 7XT
- Phone
- 01207 214925
- [email protected]
- Website
- www.westroadandlouisa.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derwentside PCN (a group of local surgeries that share services)
- NHS code
- A83073 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Louisa Surgery, Stanley
- Louisa Surgery, Stanley, DH9 8AA · 01207 213800
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.3% | 15.2% |
| Diabetes | 11.8% | 7.9% |
| Asthma | 9.5% | 6.6% |
| COPD | 4.1% | 1.9% |
| Coronary heart disease | 5.6% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 22.5% | 13.9% |
| Smoking | 17.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Drs Lambert & NGthis surgery | – | 89 | 81% | 94% | Yes |
| Annfield Plain SurgeryStanley, DH9 7TD | 0.1 mile | 100 | 98% | 95% | Yes |
| Tanfield View Medical GroupStanley, DH9 8AD | 1.7 miles | 81 | 67% | 85% | Yes |
| Stanley Medical GroupStanley, DH9 0AB | 1.8 miles | 96 | 80% | 88% | Yes |
| The Haven SurgeryDurham, DH7 0BD | 2.5 miles | 96 | 93% | 94% | Yes |
| Lanchester Medical CentreDurham, DH7 0LP | 2.6 miles | 44 | 67% | 57% | Yes |
| Leadgate SurgeryConsett, DH8 6DP | 2.7 miles | 50 | 75% | 68% | Yes |
| Cedars Medical GroupNewcastle Upon Tyne, NE16 6HU | 3.3 miles | 97 | 84% | 92% | Yes |
| Consett Medical CentreConsett, DH8 5YA | 3.6 miles | 48 | 54% | 79% | Yes |
| Queens Road SurgeryConsett, DH8 0BW | 4.3 miles | 90 | 90% | 95% | Yes |
Annfield Plain Surgery is 0.1 mile away, scores 100 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Drs Lambert & NG taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Drs Lambert & NG was taking on new patients. You can register online through the NHS website or call the surgery on 01207 214925.
How do patients rate Drs Lambert & NG?
In the 2026 NHS GP Patient Survey, 94% of patients at Drs Lambert & NG said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Drs Lambert & NG?
The Care Quality Commission, which inspects GP surgeries in England, rated Drs Lambert & NG as Good at its last published inspection (report published 8 January 2026).
What are the opening times of Drs Lambert & NG?
Reception is open Monday 8:30am to 12:30pm 1pm to 5pm, Tuesday 8:30am to 12:30pm 1pm to 5pm, Wednesday 8:30am to 12:30pm 1pm to 5pm, Thursday 8:30am to 12:30pm 1pm to 5pm, Friday 8:30am to 12:30pm 1pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2024. Bank holidays may differ.
How do I contact Drs Lambert & NG?
Call 01207 214925 or visit its website, www.westroadandlouisa.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is West Road Surgery, 9 West Road, Annfield Plain, Stanley, DH9 7XT.
Does Drs Lambert & NG have a branch surgery?
Yes. Drs Lambert & NG also runs Louisa Surgery, Stanley (Louisa Surgery, Stanley, DH9 8AA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Drs Lambert & NG?
Around 5,284 patients are registered (January 2025). The surgery is part of Derwentside PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.