GP surgery in County Durham
Lanchester Medical Centre
Durham Road, Lanchester, Durham, DH7 0LP
Scores 44 out of 100, average for a GP surgery in England. 57% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone60
- Easy to contact online73
- Good experience of getting in touch57
- Did not wait too long for the appointment83
Quality of care 12
- Patients rate the surgery as good4
- Patients got what they needed20
- Doctors and nurses listen12
- Patients trust the staff28
- Inspection rating (Requires improvement)2
- Health checks and screening done99
- Meets NHS clinical targets39
- Children vaccinated on time94
What patients say
103 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
57%
say their experience is good
well below the England average (77%)
-33
change since last year
2025: 90% · 2026: 57%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 67% |
| Easy to contact via website | 68% | 58% | 66% |
| Easy to contact via NHS App | 70% | 54% | 68% |
| Reception staff helpful | 83% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 31% |
| Sees preferred clinician | 34% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 86% |
| Next steps within 2 days | 93% | 93% | 97% |
| Good experience of contacting | 78% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 55% |
| Waiting time was about right | 84% | 69% | 85% |
| Remote appointment | 23% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 95% |
| Treated with care and concern | 75% | 86% | 91% |
| Considered mental wellbeing | 70% | 75% | 64% |
| Had all the information needed | 87% | 92% | 97% |
| Confidence and trust | 90% | 93% | 97% |
| Involved in decisions | 86% | 92% | 95% |
| Needs were met | 86% | 90% | 97% |
| Overall | |||
| Overall experience good | 57% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 91% |
| Supported by local services | 70% | 70% | 61% |
| Discussed managing condition | 37% | 43% | 56% |
| Agreed a care plan | 39% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 4:30pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 12:30pm 1:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 October 2024. Bank holidays may differ.
- Address
- Durham Road, Lanchester, Durham, DH7 0LP
- Phone
- 01207 520877
- [email protected]
- Website
- www.parkhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Derwentside PCN (a group of local surgeries that share services)
- NHS code
- A83072 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 16.4% | 14.3% |
| Obesity | 19.7% | 13.9% |
| Smoking | 5.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 85% | 67% |
| Cervical screening, women 50-64 | 87% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lanchester Medical Centrethis surgery | – | 44 | 67% | 57% | Yes |
| The Haven SurgeryDurham, DH7 0BD | 1.2 miles | 96 | 93% | 94% | Yes |
| Annfield Plain SurgeryStanley, DH9 7TD | 2.6 miles | 100 | 98% | 95% | Yes |
| Drs Lambert & NGStanley, DH9 7XT | 2.6 miles | 89 | 81% | 94% | Yes |
| Browney House SurgeryDurham, DH7 9YT | 3.1 miles | 73 | 86% | 79% | Yes |
| Tanfield View Medical GroupStanley, DH9 8AD | 3.8 miles | 81 | 67% | 85% | Yes |
| Leadgate SurgeryConsett, DH8 6DP | 3.8 miles | 50 | 75% | 68% | Yes |
| Stanley Medical GroupStanley, DH9 0AB | 3.8 miles | 96 | 80% | 88% | Yes |
| Consett Medical CentreConsett, DH8 5YA | 4.1 miles | 48 | 54% | 79% | Yes |
| Sacriston Medical CentreDurham, DH7 6JW | 4.4 miles | 44 | 53% | 75% | Yes |
The Haven Surgery is 1.2 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Lanchester Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lanchester Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01207 520877.
How do patients rate Lanchester Medical Centre?
In the 2026 NHS GP Patient Survey, 57% of patients at Lanchester Medical Centre said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 44 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Lanchester Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Lanchester Medical Centre as Requires improvement at its last published inspection (report published 24 July 2026).
What are the opening times of Lanchester Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 8pm, Wednesday 8am to 4:30pm, Thursday 8am to 6pm, Friday 8am to 12:30pm 1:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 October 2024. Bank holidays may differ.
How do I contact Lanchester Medical Centre?
Call 01207 520877 or visit its website, www.parkhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Durham Road, Lanchester, Durham, DH7 0LP.
How many patients are registered at Lanchester Medical Centre?
Around 4,154 patients are registered (January 2025). The surgery is part of Derwentside PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.