GP surgery in Cornwall
Roseland Surgeries
Gerrans Hill, Portscatho, Truro, TR2 5EE
Scores 87 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone95
- Easy to contact online92
- Good experience of getting in touch86
- Did not wait too long for the appointment58
Quality of care 83
- Patients rate the surgery as good79
- Patients got what they needed88
- Doctors and nurses listen95
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets41
- Children vaccinated on time49
What patients say
98 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 81% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 79% |
| Easy to contact via website | 79% | 58% | 68% |
| Easy to contact via NHS App | 77% | 54% | 55% |
| Reception staff helpful | 97% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 36% |
| Sees preferred clinician | 55% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 90% |
| Next steps within 2 days | 98% | 93% | 93% |
| Good experience of contacting | 88% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 59% |
| Waiting time was about right | 74% | 69% | 66% |
| Remote appointment | 16% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 86% |
| Treated with care and concern | 98% | 86% | 83% |
| Considered mental wellbeing | 87% | 75% | 67% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 99% | 93% | 89% |
| Involved in decisions | 98% | 92% | 93% |
| Needs were met | 97% | 90% | 86% |
| Overall | |||
| Overall experience good | 87% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 74% |
| Supported by local services | 86% | 70% | 62% |
| Discussed managing condition | 47% | 43% | 39% |
| Agreed a care plan | 45% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 5pm |
| Friday | 8:30am to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2023. Bank holidays may differ.
- Address
- Gerrans Hill, Portscatho, Truro, TR2 5EE
- Phone
- 01872 580345
- [email protected]
- Website
- www.roselandsurgeries.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Arbennek Health PCN (a group of local surgeries that share services)
- NHS code
- L82048 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- St Mawes
- The Surgery, Hillhead, St Mawes, TR2 5AL
- Tregony
- The Surgery, Well St, Tregony, TR2 5RT
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Children’s play area
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 5.4% | 3.0% |
| Depression | 10.0% | 14.3% |
| Obesity | 9.3% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Roseland Surgeriesthis surgery | – | 87 | 91% | 87% | Yes |
| Westover SurgeryFalmouth, TR11 4QJ | 4.7 miles | 46 | 67% | 77% | Yes |
| Trescobeas SurgeryFalmouth, TR11 2UN | 5.0 miles | 19 | 45% | 62% | Yes |
| Falmouth Health CentreFalmouth, TR11 2LH | 5.0 miles | 66 | 79% | 89% | Yes |
| Penryn SurgeryPenryn, TR10 8HX | 5.6 miles | 82 | 68% | 90% | Yes |
| Carnon Downs SurgeryTruro, TR3 6JD | 5.9 miles | 80 | 83% | 87% | Yes |
| Lander Medical PracticeTruro, TR1 2JA | 6.6 miles | 71 | 66% | 84% | Yes |
| Three Spires Medical PracticeTruro, TR1 2JA | 6.6 miles | 83 | 67% | 92% | Yes |
| Probus SurgeryTruro, TR2 4JZ | 7.9 miles | 28 | 53% | 76% | Yes |
| Chacewater Health CentreTruro, TR4 8QS | 9.5 miles | 92 | 87% | 95% | Yes |
Common questions
Is Roseland Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Roseland Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01872 580345.
How do patients rate Roseland Surgeries?
In the 2026 NHS GP Patient Survey, 87% of patients at Roseland Surgeries said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 87 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Roseland Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Roseland Surgeries as Good at its last published inspection (report published 19 March 2018).
What are the opening times of Roseland Surgeries?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 5pm, Friday 8:30am to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 November 2023. Bank holidays may differ.
How do I contact Roseland Surgeries?
Call 01872 580345 or visit its website, www.roselandsurgeries.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Gerrans Hill, Portscatho, Truro, TR2 5EE.
Does Roseland Surgeries have a branch surgery?
Yes. Roseland Surgeries also runs St Mawes (The Surgery, Hillhead, St Mawes, TR2 5AL) and Tregony (The Surgery, Well St, Tregony, TR2 5RT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Roseland Surgeries?
Around 3,804 patients are registered (January 2025). The surgery is part of Arbennek Health PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.