GP surgery in Cornwall
Probus Surgery
Tregony Road, Probus, Truro, TR2 4JZ
Scores 28 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone34
- Easy to contact online63
- Good experience of getting in touch25
- Did not wait too long for the appointment3
Quality of care 43
- Patients rate the surgery as good38
- Patients got what they needed54
- Doctors and nurses listen36
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets47
- Children vaccinated on time59
What patients say
123 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 71% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 48% |
| Easy to contact via website | 64% | 58% | 66% |
| Easy to contact via NHS App | 50% | 54% | 53% |
| Reception staff helpful | 79% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 28% |
| Sees preferred clinician | 34% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 87% |
| Next steps within 2 days | 86% | 93% | 91% |
| Good experience of contacting | 66% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 39% | 57% | 47% |
| Waiting time was about right | 45% | 69% | 67% |
| Remote appointment | 26% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 90% |
| Treated with care and concern | 84% | 86% | 84% |
| Considered mental wellbeing | 73% | 75% | 80% |
| Had all the information needed | 91% | 92% | 98% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 94% | 92% | 88% |
| Needs were met | 92% | 90% | 80% |
| Overall | |||
| Overall experience good | 76% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 79% |
| Supported by local services | 72% | 70% | 60% |
| Discussed managing condition | 50% | 43% | 49% |
| Agreed a care plan | 46% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 April 2026. Bank holidays may differ.
- Address
- Tregony Road, Probus, Truro, TR2 4JZ
- Phone
- 01726 882745
- Website
- www.probussurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Arbennek Health PCN (a group of local surgeries that share services)
- NHS code
- L82045 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Grampound
- Mill Lane Surgery, Mill Lane, Grampound, Truro, TR2 4RU
- Roseland Parc Surgery
- Roseland Parc, Fore Street, Tregony, Truro, TR2 5PD
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.9% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Probus Surgerythis surgery | – | 28 | 53% | 76% | Yes |
| Brannel SurgerySt Austell, PL26 7RL | 4.3 miles | 82 | 85% | 89% | Yes |
| Lander Medical PracticeTruro, TR1 2JA | 5.2 miles | 71 | 66% | 84% | Yes |
| Three Spires Medical PracticeTruro, TR1 2JA | 5.2 miles | 83 | 67% | 92% | Yes |
| Mevagissey SurgerySt. Austell, PL26 6UE | 7.2 miles | 5 | 27% | 57% | Yes |
| Carnon Downs SurgeryTruro, TR3 6JD | 7.8 miles | 80 | 83% | 87% | Yes |
| Roseland SurgeriesTruro, TR2 5EE | 7.9 miles | 87 | 91% | 87% | Yes |
| St Austell Health GroupSt. Austell, PL25 3EF | 9.1 miles | 36 | 45% | 70% | Yes |
| Chacewater Health CentreTruro, TR4 8QS | 9.5 miles | 92 | 87% | 95% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 9.6 miles | 6 | 17% | 59% | Yes |
Brannel Surgery is 4.3 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Probus Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Probus Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01726 882745.
How do patients rate Probus Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Probus Surgery said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Probus Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Probus Surgery as Good at its last published inspection (report published 20 June 2022).
What are the opening times of Probus Surgery?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 April 2026. Bank holidays may differ.
How do I contact Probus Surgery?
Call 01726 882745 or visit its website, www.probussurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Tregony Road, Probus, Truro, TR2 4JZ.
Does Probus Surgery have a branch surgery?
Yes. Probus Surgery also runs Grampound (Mill Lane Surgery, Mill Lane, Grampound, Truro, TR2 4RU) and Roseland Parc Surgery (Roseland Parc, Fore Street, Tregony, Truro, TR2 5PD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Probus Surgery?
Around 9,435 patients are registered (January 2025). The surgery is part of Arbennek Health PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.