GP surgery in Falmouth
Westover Surgery
Western Terrace, Falmouth, TR11 4QJ
Scores 46 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone60
- Easy to contact online5
- Good experience of getting in touch54
- Did not wait too long for the appointment82
Quality of care 26
- Patients rate the surgery as good43
- Patients got what they needed16
- Doctors and nurses listen17
- Patients trust the staff36
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets25
- Children vaccinated on time50
What patients say
101 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 82% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 56% |
| Easy to contact via website | 31% | 58% | 35% |
| Easy to contact via NHS App | 26% | 54% | 50% |
| Reception staff helpful | 83% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 28% |
| Sees preferred clinician | 59% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 89% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 77% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 57% |
| Waiting time was about right | 83% | 69% | 78% |
| Remote appointment | 17% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 89% |
| Treated with care and concern | 81% | 86% | 89% |
| Considered mental wellbeing | 68% | 75% | 76% |
| Had all the information needed | 89% | 92% | 94% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 86% | 92% | 94% |
| Needs were met | 85% | 90% | 96% |
| Overall | |||
| Overall experience good | 77% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 84% |
| Supported by local services | 61% | 70% | 73% |
| Discussed managing condition | 36% | 43% | 48% |
| Agreed a care plan | 23% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2025. Bank holidays may differ.
- Address
- Western Terrace, Falmouth, TR11 4QJ
- Phone
- 01326 212120
- [email protected]
- Website
- www.westoversurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Falmouth and Penryn PCN (a group of local surgeries that share services)
- NHS code
- L82622 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Woodlane Surgery
- Trelawney Road, Falmouth, TR11 3GP
Access and facilities
- Induction loop
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 6 April 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 4.6% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 17.6% | 14.3% |
| Obesity | 11.3% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westover Surgerythis surgery | – | 46 | 67% | 77% | Yes |
| Trescobeas SurgeryFalmouth, TR11 2UN | 0.6 miles | 19 | 45% | 62% | Yes |
| Falmouth Health CentreFalmouth, TR11 2LH | 0.7 miles | 66 | 79% | 89% | Yes |
| Penryn SurgeryPenryn, TR10 8HX | 1.8 miles | 82 | 68% | 90% | Yes |
| Roseland SurgeriesTruro, TR2 5EE | 4.7 miles | 87 | 91% | 87% | Yes |
| Carnon Downs SurgeryTruro, TR3 6JD | 5.2 miles | 80 | 83% | 87% | Yes |
| St Keverne Health CentreHelston, TR12 6PB | 7.0 miles | 90 | 83% | 89% | Yes |
| Lander Medical PracticeTruro, TR1 2JA | 7.7 miles | 71 | 66% | 84% | Yes |
| Three Spires Medical PracticeTruro, TR1 2JA | 7.7 miles | 83 | 67% | 92% | Yes |
| Chacewater Health CentreTruro, TR4 8QS | 8.2 miles | 92 | 87% | 95% | Yes |
Falmouth Health Centre is 0.7 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westover Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westover Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01326 212120.
How do patients rate Westover Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Westover Surgery said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 46 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Westover Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Westover Surgery as Good at its last published inspection (report published 6 April 2018).
What are the opening times of Westover Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2025. Bank holidays may differ.
How do I contact Westover Surgery?
Call 01326 212120 or visit its website, www.westoversurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Western Terrace, Falmouth, TR11 4QJ.
Does Westover Surgery have a branch surgery?
Yes. Westover Surgery also runs Woodlane Surgery (Trelawney Road, Falmouth, TR11 3GP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westover Surgery?
Around 7,364 patients are registered (January 2025). The surgery is part of Falmouth and Penryn PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.