GP surgery in Northumberland
Scots Gap Medical Group
The Surgery, Scots Gap, Morpeth, NE61 4EG
Scores 98 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 97% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 99
- Easy to get through on the phone99
- Easy to contact online96
- Good experience of getting in touch94
- Did not wait too long for the appointment98
Quality of care 97
- Patients rate the surgery as good95
- Patients got what they needed95
- Doctors and nurses listen96
- Patients trust the staff99
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets74
- Children vaccinated on time23
What patients say
105 patients answered the 2026 NHS survey about this surgery.
97%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 96% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 97% | 57% | 95% |
| Easy to contact via website | 85% | 58% | 54% |
| Easy to contact via NHS App | 79% | 54% | 86% |
| Reception staff helpful | 92% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 31% |
| Sees preferred clinician | 100% | 42% | 84% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 96% |
| Next steps within 2 days | 100% | 93% | 91% |
| Good experience of contacting | 93% | 73% | 97% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 84% |
| Waiting time was about right | 95% | 69% | 94% |
| Remote appointment | 16% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 97% |
| Treated with care and concern | 96% | 86% | 92% |
| Considered mental wellbeing | 92% | 75% | 94% |
| Had all the information needed | 97% | 92% | 99% |
| Confidence and trust | 100% | 93% | 99% |
| Involved in decisions | 100% | 92% | 98% |
| Needs were met | 98% | 90% | 98% |
| Overall | |||
| Overall experience good | 94% | 77% | 96% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 95% |
| Supported by local services | 80% | 70% | 96% |
| Discussed managing condition | 55% | 43% | 46% |
| Agreed a care plan | 51% | 46% | 58% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to noon 1pm to 6:30pm |
| Tuesday | 8:30am to noon 1pm to 4:30pm |
| Wednesday | 8:30am to noon 1pm to 6:30pm |
| Thursday | 8:30am to noon 1pm to 4:30pm |
| Friday | 8:30am to noon 1pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 August 2018. Bank holidays may differ.
- Address
- The Surgery, Scots Gap, Morpeth, NE61 4EG
- Phone
- 01670 774216
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Northumberland PCN (a group of local surgeries that share services)
- NHS code
- A84042 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Stamfordham Surgery
- 16 Grange Road, Stamfordham, Newcastle Upon Tyne, NE18 0PF
Access and facilities
- Disabled toilet
- Step-free access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 January 2015
This rating is 11 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 15.0% | 13.9% |
| Smoking | 7.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 77% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Scots Gap Medical Groupthis surgery | – | 98 | 97% | 94% | Yes |
| Npc RothburyMorpeth, NE65 7RW | 9.3 miles | 89 | 92% | 93% | Yes |
| Npc Central NorthumberlandMorpeth, NE61 1BJ | 9.9 miles | 24 | 33% | 74% | Yes |
| Greystoke SurgeryMorpeth, NE61 1JX | 10.1 miles | 97 | 74% | 98% | Yes |
| Gas House Lane SurgeryMorpeth, NE61 1JX | 10.1 miles | 75 | 83% | 86% | Yes |
| Npc PontelandNewcastle Upon Tyne, NE20 9SD | 11.3 miles | 39 | 33% | 80% | Yes |
| White Medical GroupNewcastle Upon Tyne, NE20 9SD | 11.3 miles | 65 | 69% | 85% | Yes |
| Humshaugh & Wark Medical GrpHexham, NE46 4BU | 11.9 miles | 98 | 98% | 94% | Yes |
| Bellingham PracticeHexham, NE48 2HE | 12.7 miles | 97 | 95% | 90% | Yes |
| Guidepost Medical GroupChoppington, NE62 5RA | 13.3 miles | 26 | 49% | 76% | Yes |
Common questions
Is Scots Gap Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Scots Gap Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01670 774216.
How do patients rate Scots Gap Medical Group?
In the 2026 NHS GP Patient Survey, 94% of patients at Scots Gap Medical Group said their overall experience was good. The England average is 77%. 97% found it easy to get through by phone (England 57%). Its GPScore is 98 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Scots Gap Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Scots Gap Medical Group as Good at its last published inspection (report published 8 January 2015).
What are the opening times of Scots Gap Medical Group?
Reception is open Monday 8:30am to noon 1pm to 6:30pm, Tuesday 8:30am to noon 1pm to 4:30pm, Wednesday 8:30am to noon 1pm to 6:30pm, Thursday 8:30am to noon 1pm to 4:30pm, Friday 8:30am to noon 1pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 August 2018. Bank holidays may differ.
How do I contact Scots Gap Medical Group?
Call 01670 774216. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Scots Gap, Morpeth, NE61 4EG.
Does Scots Gap Medical Group have a branch surgery?
Yes. Scots Gap Medical Group also runs Stamfordham Surgery (16 Grange Road, Stamfordham, Newcastle Upon Tyne, NE18 0PF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Scots Gap Medical Group?
Around 2,156 patients are registered (January 2025). The surgery is part of West Northumberland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.